Shaina Love
Weidner Property Management
PHOENIX,AZ
18
years of professional experience
Results-driven housing and leasing professional with 10+ years of experience across property management, HOA operations, and affordable housing. Skilled in team leadership, operational reporting, and resident service. Proven ability to streamline leasing workflows, mentor staff, and support occupancy goals.
Work History
Leasing Manager
2 Years 1 Month- Processed applications, screenings, and lease documents with accuracy and compliance.
- Managed apartment tours, highlighting community features and matching prospects to suitable floor plans.
- Coordinated resident renewals and move-in tasks to support occupancy goals.
- Resolved resident concerns promptly, maintaining positive relationships and service standards.
- Maintained leasing records and pricing updates in property management systems.
- Supported marketing efforts through outreach, follow-up, and online lead management.
- Adhered to Fair Housing guidelines while explaining lease terms and community policies.
- Collaborated with maintenance and property staff to ensure ready units and smooth turnovers.
- Collected, completed, and processed lease applications.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Explained the terms of the lease and amounts to be paid to tenants.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
Housing Supervisor
6 Years 3 Months- Supervised housing operations, assigned staff, and resolved resident concerns with consistent service standards.
- Coordinated lease compliance reviews, property inspections, and corrective actions for occupied units.
- Monitored work orders, maintenance follow-up, and vendor response to support safe, habitable housing.
- Trained staff on resident communication, documentation practices, and policy adherence.
- Reviewed eligibility files, occupancy records, and case notes for accuracy and completeness.
- Facilitated conflict resolution between residents, staff, and community partners to maintain stable housing environments.
- Implemented process improvements that strengthened workflow consistency and reduced service delays.
- Administered Section 8 caseloads, ensuring voucher eligibility and Housing Choice Voucher compliance.
- Reviewed recertification files for accuracy, completeness, and HUD regulatory requirements.
- Calculated tenant rent portions and Housing Assistance Payments using program guidelines.
- Coordinated owner, tenant, and inspector communication to resolve voucher and housing issues.
- Processed income verifications, background checks, and documentation through EIV and agency systems.
- Monitored case files for compliance, correcting discrepancies before final approval.
- Advised applicants and participants on Section 8 policies, lease obligations, and recertification steps.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Tracked progress toward affordable housing goals through detailed reporting mechanisms and data analysis techniques.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
- Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
HOA Manager
5 Years 2 Months- Oversaw covenant compliance, issued violation notices, and coordinated corrective action with homeowners.
- Boosted property values through diligent enforcement of community rules and regulations.
- Directed vendor relationships, reviewed contracts, and ensured timely maintenance service delivery.
- Managed board meetings, prepared agendas, and documented minutes for community association decisions.
- Reviewed budgets, monitored reserve planning, and supported fiscal reporting for association operations.
- Resolved homeowner concerns, maintained clear communication, and escalated issues when needed.
- Interpreted governing documents, bylaws, and policies to guide consistent board administration.
- Coordinated property inspections, tracked maintenance priorities, and followed through on service completion.
- Advised board members on operational procedures, compliance matters, and community management best practices.
- Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
- Enhanced communication between board members and residents by organizing regular meetings and distributing informative newsletters.
Customer Service Representative
4 Years 2 Months- Resolved customer billing, service, and account inquiries using CRM and policy guidelines
- Guided customers through plan changes, promotions, and feature explanations with clear communication
- Troubleshot wireless, internet, and device issues to restore service and reduce repeat contacts
- Processed orders, upgrades, and cancellations with accuracy across multiple systems
- Escalated complex service issues to appropriate teams and followed through to resolution
- Documented interactions and account updates to maintain accurate customer records
- Mentored team members on customer service procedures, system navigation, and issue resolution
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma
- Honor Roll 1998-2002
- 3.9 GPA
- NJROTC Member
Skills
Property management
Lease management experience
Closing ratios
Closing ratio management
Tenant relations
Tenant engagement
Leasing reports
Operational reporting
Report writing
Yardi proficiency
CRM proficiency
Digital marketing
Team leadership
Negotiation expertise
Administrative support
Lease management
Timeline
Leasing Manager
Weidner Property Management
09.2024 - CurrentRead More
Housing Supervisor
City of Phoenix
06.2018 - 09.2024Read More
HOA Manager
First Community Management
04.2013 - 06.2018Read More
Customer Service Representative
AT&T
02.2009 - 04.2013Read More
Simeon High School
High School Diploma
Read More