MITALI SHAH
Ball Ground,GA
Summary
- Over 5 years of experience in the IT industry with strong expertise in the Salesforce.com CRM platform. Extensive knowledge in Salesforce administration and customization, including data validation, sales, marketing, customer service, and support.
- Valuable experience working with nonprofit organizations and deep understanding of data integration processes. Proficient in role hierarchy, custom profile management, public group creation, and user management. Skilled in translating business workflows into Salesforce workflows to meet specific requirements.
- Experienced in creating custom objects, fields, page layouts, tabs, reports, and other tailored components. Proficient in creating roles, profiles, email templates, flows-screen flow, schedule flow, record trigger flow, autolaunch flow, and approval processes.
- Developed expertise in process documentation and deployment processes for issue tracking and resolution.
- Excellent leadership and interpersonal skills to work effectively as part of a team or independently across all organizational levels. Technical expertise includes Salesforce Lightning Schema Builder, Process Builder, App Builder, Lightning Components, and Lightning Connect. Successful development of Salesforce Lightning apps, components, controllers, events, and custom Lightning components and pages.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce System Administrator
Forsyth County
08.2023 - Current
- Experience with Lightning Components and Lightning Apps to deliver enhanced, interactive interfaces that support sales improvements.
- Developed Lightning Components using Lightning Web Components (LWC) and Aura Framework, with Screen Flow.
- Redesigned customizations from Visualforce to Lightning Pages and Lightning Components.
- Designed roles, profiles, sharing rules, and process builders to support efficient user access and functionality.
Resolved support tickets in areas including roles, profiles, access settings, workflow rules, validations, field and page layout modifications, and data uploads. - Created complex workflow rules and filter criteria for various objects.
- Developed custom reports and dashboards to analyze data trends and support business decisions.
- Provided technical support to Salesforce users, troubleshooting, and resolving reported issues.
- Configured Salesforce objects, fields, record types, and page layouts to meet business requirements.
- Supported Salesforce maintenance activities, including trace log reviews, action plan development, data cleansing, workflows, Screen Flows, Schedulable Flows, and approval processes.
Salesforce Administrator/Developer
United Nations Foundation
12.2020 - 07.2023
- Designed and deployed custom tabs, validation rules, approval processes, and auto-response rules to automate business logic.
- Experience with Nonprofit Success Pack (NPSP) for nonprofit-specific Salesforce functionalities.
Troubleshot Salesforce performance issues and escalated to management as appropriate for resolution.
Created flow rules with related tasks, email alerts, field updates, and time-triggered actions to support business processes. - Implemented picklists, dependent picklists, lookups, master-detail relationships, validation, and formula fields for custom objects.
- Managed ongoing support requests and met users' administrative needs.
- Hands-on experience with custom objects, fields, page layouts, tabs, reports, and other components to meet client and application requirements.
- Created templates, approval processes, approval page layouts, and defined actions to streamline workflows.
Utilized field-level security and page layouts to control access to specific fields. - Developed enterprise Lightning apps using Lightning Design System, Lightning App Builder, and Lightning Components.
- Enhanced Communities by adding fields and field sets with Salesforce Lightning.
Salesforce Administrator
Flagler Insurance INC
07.2019 - 11.2020
- Created various Custom Objects and Custom Fields
Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, Dashboards, and Reports - Implemented security settings, object-level security, field level, and record-level security
Extensively used Tab permissions, Record Type, and Page Layout permissions - Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings
Customized Company Profile, Security Controls, and Communication Templates of the organization as per the organization requirements - Developed Case Assignment Rules, Escalation Rule, Auto-Response Rules, Email to Case, Web to Case
Created Workflow Rules, Workflow actions, and time-dependent actions - Configured Validation Rules based on business requirement
- Implemented pick lists, dependent pick lists, lookup, and master-detail relationships
- Created various Reports and Dashboards based on the company's requirement
- Configured and integrated Salesforce for Outlook
Trained end-users whenever a new update of Salesforce is made - Documented Salesforce fundamentals for easy understanding and navigation for business users
Performed mass data imports using Apex Data Loader and Informatica Tool - Developing, implementing, and testing on the Sandbox environment
- Managed Account Team Members
Wrote Apex Triggers to meet business requirements
Built Lightning controllers with the AURA framework and implemented controller logic - Hands-on experience with Salesforce Lightning Process Builder and associated new actions of invoking apex classes, lightening app Builder
Education
Bachelor of Science - Electrical, Electronics and Communications Engineering
06.2016
Diploma Engineering - Mechanical Engineering
05.2012
Skills
- Salesforcecom
- CRM
- Profile
- Permission Set
- OWD
- Non-Profit Organization
- Apsona
- Page Layout
- Record Type
- Workflow Rule
- Relationship
- Master-Detail
- Lookup
- Objects
- Fields
- Role
- Process Builder
- Flow
- Lightning
- Visual Force Page
- Apex Trigger
- Apex Class
- End-user support
- Lightning components
- Report building
- Security management
- Data management
- Dashboard creation
Certification
Salesforce Administrative
Salesforce Advanced admin
Platform App Builder
Timeline
Salesforce System Administrator - Forsyth County
08.2023 - Current
Salesforce Administrator/Developer - United Nations Foundation
12.2020 - 07.2023
Salesforce Administrator - Flagler Insurance INC
07.2019 - 11.2020
Gujarat Technological University - Diploma Engineering, Mechanical Engineering
Gujarat Technological University - Bachelor of Science, Electrical, Electronics and Communications Engineering
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