Former Franchise Owner, Regional Manager and store manager at Mattress Firm, skilled in relationship building and client service. Successfully owned and rehabilitated apartment complexes, enhancing property value. While building strong working relationships with varying personalities.
Overview
34
34
years of professional experience
Work History
Owner/Project Manager
GBR, LLC
Overland Park, KS
01.2013 - Current
Purchased value add apartment complexes.
Hired contractors to work within budgets and set timelines.
Managed purchasing supplies/fixtures to stay within set budgets.
Did daily and weekly progress checks to ensure progress.
On completion of rehab turned units over to a property management company to rent units.
Once all units were stabilized sold complex.
Currently own 2 complexes.
Realtor
Compass
Leawood, KS
07.2022 - 12.2024
Guided clients from beginning to end of home buying process in choosing right property.
Stayed informed on current real estate trends by attending industry events, workshops, and professional development courses regularly.
Compared recently sold area properties to determine competitive market prices.
Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Residential Realtor
ReeceNichols Real Estate
Overland Park, KS
01.2005 - 06.2022
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Guided clients from beginning to end of home buying process in choosing right property.
Reviewed and executed confidential documents, contracts and disclosures.
Negotiated contracts with buyers and sellers to maximize customer savings.
Generated leads for sales and rental properties through cold calls and referrals.
Membership Consultant
Praire Life Fitness Center
Olathe, KS
01.2003 - 10.2005
Consulted with potential clients about personal needs and budget concerns.
Maintained membership database, ensuring that all information was current and accurate.
Actively engaged clients upon entrance with pleasant greeting.
Developed strong relationships with members, offering ongoing support and encouragement to achieve their fitness goals.
Regional Manager
Mattress Firm
Overland Park, KS
05.1999 - 01.2001
Midwest Regional Manager for corporate city managers and franchise owners.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Franchise Owner
Matress Firm
Austin, San Antonio, Kansas City, Tulsa, Wichita
04.1995 - 07.1999
Owned, operated and opened 20 Mattress Firm Stores in above markets.
Managed labor, inventory and overhead costs effectively to maintain business profitability.
Managed day-to-day business operations.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Recruited and developed successful leadership staff to handle day-to-day business operations.
Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
Sales Manager
Matress Frim
Houston, TX
02.1991 - 03.1995
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
In addition to managing my own store was promoted to Area Manager for 2 yrs. In this role I assisted 6 store managers in the operations of their stores.