Mitch Holland
Knoxville,TN
Summary
I am a versatile, hardworking, team player looking for a challenging position in a new work environment. For the past four years I have worked at a family law firm in Knoxville, TN as the Office Manager. During that time the firm has seen exponential growth year after year. I currently work for five attorneys in the Eastern Tennessee region. Previously, I worked in elder care for 22 years.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Office Manager
Velo Legal F/k/a The Haines Firm
08.2022 - Current
- Oversee daily operations in a family law firm of five lawyers
- Coordinate time-sensitive motion, hearing, and trial dates with courts, ensuring compliance with legal deadlines
- Coordinate client meetings, facilitated in-office mediations and depositions, and hired necessary personnel to support these processes
- Coordinate client meetings and facilitate in-office mediations and depositions and hire all required personnel needed for these duties
- Coordinate mediation dates for clients with other law firms and mediators
- Draft motions and notices which are filed with the courts
- Execute notarization of legal documents to ensure authenticity
- Oversee routine financial activities to maintain accurate records
- Handle day-to-day financials
- File all necessary court documents in-person or via mail
- Engage in keeping law firm software updated
- Coordinated staff scheduling, ensuring optimal coverage and resource allocation.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Business Manager
Goodworks Unlimited
07.2019 - 08.2022
- Managed accounts receivable and payable processes to ensure timely financial operations
- Advised leadership on strategic decisions and execution
- Spearheaded yearly financial audits for Medicaid and TN Choices
- Implemented policies and procedures that complied with company, state, and Medicaid standards.
- Prepare monthly bank statements and day-to-day bookkeeping
- Process monthly insurance and medicaid claims for residents
- Process payroll for 150+ employees
- Advisor to other executed directions in decision make
- Served as technical support for the three facilities
Assistant Director
Carrick Glen Senior Living, Providence Place of Mt. Juliet, and The Gardens at Providence Place
02.2018 - 07.2019
- Reestablish and reinvigorate community relations
- -Worked with upper management to create and maintain yearly budgets
- Accounts payable/receivable
- Handle all day-to-day financials
- Engage in tours and sales with new clients
- Diffused conflicts which arose
- -Engage in tours and sales with new clients
- Spearheaded yearly financial audits for Medicaid and TN Choices
- Worked with upper management to create and maintain yearly budgets
- Maintained positive building aesthetics
- Facilitate healthy work environment
- Led staff training programs to enhance resident care and operational efficiency.
- Developed and implemented strategic initiatives to improve resident satisfaction scores.
- Streamlined communication processes between departments, enhancing overall service delivery.
Education
Bachelor's of Science - Recording Industry Management and minor in Business Administration
Middle Tennessee State University
Murfreesboro, Tennessee08-2009
Skills
- Office management
- Organizational management
- Administrative support
- Calendar management
- Payroll management
- Invoicing
- Bookkeeping
- Document control
- Customer service
- Client relations
- Effective communication
- Software proficiency
Certification
Licensed Notary (2022-present)
Languages
English: Native
Spanish: Intermediate
Interests
Seeing and participating in live music, Teaching myself Spanish, Reading, Spending time with my dog, Yay
Timeline
Office Manager
Velo Legal F/k/a The Haines Firm
08.2022 - Current
Business Manager
Goodworks Unlimited
07.2019 - 08.2022
Assistant Director
Carrick Glen Senior Living, Providence Place of Mt. Juliet, and The Gardens at Providence Place
02.2018 - 07.2019
Bachelor's of Science - Recording Industry Management and minor in Business Administration
Middle Tennessee State University