Mitch Macrow
Red Lodge,MT
Summary
Dynamic healthcare leader with over 18 years of experience in clinical operations, health information management, and healthcare technology. Possesses a robust background in Clinical IT, HIM leadership, and medical coding oversight, emphasizing patient-centered care and workflow optimization. Proven expertise in uniting clinical, administrative, and technical teams to enhance quality, efficiency, and patient experience across diverse healthcare environments. Committed to driving innovation and excellence in multidisciplinary settings through strategic collaboration and effective problem-solving.
Overview
18
18
years of professional experience
Work History
Health Information & Technology Manager
Beartooth Billings Clinic
Red Lodge, MT
2023 - 01.2026
- Managed strategic planning and execution of information systems to support seamless clinical operations and elevate patient care standards.
- Guided system workflow configurations and addressed intricate challenges to enhance operational efficiency.
- Collaborated with providers, nursing registration, scheduling, billing, and leadership teams to enhance operational efficiency and documentation quality.
- Managed health information systems and medical coding processes to uphold regulatory compliance and optimize workflow efficiency.
- Coordinated and validated system upgrades, ensuring all components met go-live requirements.
- Guided staff development and championed best practices across clinical health information management and information technology functions.
Clinical Informaticist
Beartooth Billings Clinic
Red Lodge, MT
03.2021 - 2023
- Delivered essential support for clinical and administrative systems to enhance workflow efficiency.
- Facilitated configuration and troubleshooting of workflow analysis systems.
- Served as a liaison between IT and clinical departments, fostering open communication channels and facilitating successful project implementation.
- Conducted comprehensive end-user training and provided personalized support to clinical and administrative staff.
- Collaborated on system enhancement and optimization initiatives, focusing on improving functionality and user experience.
Clinical Informaticist
Livingston Healthcare
Livingston, MT
2015 - 2021
- Provided ongoing support and implementation optimization for Oracle Health (Cerner) clinical systems, ensuring seamless functionality and user satisfaction.
- Coordinated efforts among providers, nurses, and operational leaders to refine documentation workflows and elevate system user experience.
- Facilitated staff training sessions on the use of health IT systems, resulting in increased proficiency among healthcare providers and improved overall patient care outcomes.
System Consultant – Clinical EHR
Billings Clinic
Billings, MT
2011 - 2015
- Enhanced operational efficiency by supporting affiliate and rural healthcare organizations in EHR implementation and optimization.
- Facilitated communication between affiliate sites and centralized IT teams.
- Conducted comprehensive training for end-users to ensure effective system adoption and provided on-site implementation and remote assistance.
- Streamlined workflow standardization and documentation processes across multiple organizations.
Health Information Management Informaticist
Billings Clinic
Billings Clinic
2008 - 2011
- Partner with providers to assess documentation needs, identify gaps, and recommend improvements that enhance clinical accuracy, compliance, and workflow efficiency.
- Analyze current-state documentation processes and design future-state workflows aligned with organizational standards, regulatory requirements, and best practices.
- Support the development, testing, and implementation of EHR enhancements, including templates, smart tools, order sets, and specialty‑specific documentation solutions.
Education
Bachelor of Science - Health Administration
2008
Skills
- Improved operational procedures
- Health Information Management
- Streamlined medical coding to enhance billing efficiency
- Directed implementation and upkeep of healthcare IT systems
- Managed data quality initiatives
- Policy development for data protection
- Team collaboration for innovative solutions
- Change management oversight
- Mentorship program leadership
- Managed budget control processes
Timeline
Clinical Informaticist - Beartooth Billings Clinic
03.2021 - 2023
Health Information & Technology Manager - Beartooth Billings Clinic
2023 - 01.2026
Clinical Informaticist - Livingston Healthcare
2015 - 2021
System Consultant – Clinical EHR - Billings Clinic
2011 - 2015
Health Information Management Informaticist - Billings Clinic
2008 - 2011
Montana State University - Billings - Bachelor of Science, Health Administration
ADDITIONAL INFORMATION
- Experienced in fast-paced, patient-focused healthcare environments
- Strong communicator with clinical, administrative, and technical teams
- Committed to high-quality care, continuous improvement, and patient-centered outcomes