Mitch Mathews
Summary
Retail Assistant Manager with almost 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
10
10
years of professional experience
Work History
RETAIL ASSISTANT MANAGER
HOBBY LOBBY
02.2020 - Current
- Trained and developed new employees for ease of transition into team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exhibited excellent people skills during interaction with employees and customers.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Regularly staged merchandise to promote sales.
- Maintained a clean and efficient flow of changing merchandise throughout the year as the current season changed.
SERVER
CRACKER BARREL
08.2018 - 03.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
ASSEMBLY WORKER
MOPEKA PRODUCTS, LLC
12.2017 - 02.2018
- Assembly work putting together gas tank scanners
- Using computer software to test scanners and log usage of parts
- Manage other workers and assign tasks to meet deadlines
- Packaging finished products and shipping.
CREW MEMBER
FITCH ESTATE SALES
10.2014 - 09.2016
- Preparing and staging houses for estate sales
- Frequently moved heavy equipment/furniture in preparation of sales as well as helping move for customers
- Delivery experience and scheduling pick-up and delivery with customer
- Ran lead and in charge of opening/closing sales as needed
- Ran register and in charge of counting money after every day
- Interact with customers as well as being sociable in order to make them feel welcome
- Priced both small and large items by doing research and consulting experts.
TEAM MEMBER
RIO ENTERTAINMENT
05.2014 - 12.2014
- Serving hot food and drinks at concessions in a respectful and timely manner
- Keeping both the concession area and all surfaces with food clean and stocked
- Sweeping/mopping hallways as needed and each theater after every movie
- Receive shipments and take inventory of stock after the late shift
- Ensure that each team member is doing their assigned duties and helping out when needed.
Education
High School Diploma -
Tivy High School
Kerrville, TX05.2015
Skills
- Orientation and training
- Merchandise Display and operations
- Employee Scheduling
- Staff Development
- Retail Operations
- Leading a team to achieve goals
- Strong time management skills
- Personable and work well with others
- Money handling
- Strong problem solver
- Take and give directions well
Timeline
RETAIL ASSISTANT MANAGER
HOBBY LOBBY
02.2020 - Current
SERVER
CRACKER BARREL
08.2018 - 03.2019
ASSEMBLY WORKER
MOPEKA PRODUCTS, LLC
12.2017 - 02.2018
CREW MEMBER
FITCH ESTATE SALES
10.2014 - 09.2016
TEAM MEMBER
RIO ENTERTAINMENT
05.2014 - 12.2014
High School Diploma -
Tivy High School