Mitch Teichman
IT Leader
Parkland,FL
Summary
Strategic IT Leader with twenty five years of experience driving large scale digital transformations across Healthcare, Retail, and Financial Services. Proven track record of managing multi million dollar budgets and leading cross functional teams to deliver high availability VDI, Mobility, and AIOps solutions. Expert at aligning complex technical roadmaps with business goals to enhance productivity, ensure regulatory compliance, and reduce spending. Specializing in leveraging automation, machine learning and AI to modernize the digital employee experience and improve operational maturity across the enterprise.
Overview
25
25
years of professional experience
Work History
Technical Lead II - Enterprise Architect
TD Bank
09.2025 - Current
- Manage a multi million dollar annual IT budget and a cross functional team of 20+ engineers and managers, consistently delivering enterprise wide projects and compliance audits on time and under budget.
- Created a 3 year AI/Automation roadmap for the digital workspace, identifying 12+ high-impact use cases in service desk automation and predictive endpoint analytics to reduce manual ticket volume by 25%.
- Orchestrating the pilot and phased deployment of Microsoft 365 Copilot for 10,000+ users, establishing technical guardrails, data privacy compliance, and cost per task optimization metrics.
- Integrated AIOps and machine learning into the proactive monitoring stack, transforming the EUC support model from reactive to predictive and reducing high priority incident counts by 30%.
- Directed a multi million dollar Request for Proposal and vendor selection process for a multi year VDI transformation, aligning technical requirements with business goals and securing 20% in projected OpEx savings.
- Leading the migration of legacy on premises VDI to a modern, hybrid cloud DaaS architecture, improving global application performance.
Sr. Solutions Engineer - Healthcare
Omnissa Formerly VMware EUC
09.2021 - 09.2025
- Acted as a strategic advisor for major healthcare systems, aligning Omnissa's EUC solutions to optimize clinical workflows, streamline IT operations, and meet HIPAA compliance.
- Lead end to end technical sales cycles including discovery, POC, and implementation for large healthcare clients.
- Translated complex product features into strategic value propositions for C-suite stakeholders, enabling faster executive buy in and project greenlighting.
- Architected and delivered technical demos for EUC modernization initiatives using VMware Horizon and Workspace ONE, ensuring HIPAA aligned infrastructure adoption.
- Provided field intelligence and client feedback to product/engineering teams, directly influencing roadmap decisions such as a new AI chat bot.
- Played a pivotal role in closing multiple enterprise-level deals, contributing to consistent overachievement of sales targets.
- Surpassed quota by 110–140% over 4 consecutive halves, supporting YoY revenue growth in the competitive healthcare SaaS space.
- Delivered 20+ technical enablement sessions and workshops, increasing partner capability and contributing to 30% YoY growth in product adoption.
Sr. Manager Client Engineering
VITAS Healthcare
04.2019 - 09.2021
- Built and led Client Engineering function from scratch, consolidating EUC operations under a single team and reducing service turnaround time by 50%.
- Managed $1M+ annual spend on virtual desktop infrastructure, published apps, and UEM—while optimizing vendor contracts and improving ROI.
- Led team of 5 engineers supporting 200+ geographically distributed sites, ensuring consistent client-side architecture and technical support across the enterprise.
- Deployed VMware Horizon VDI to 5,000+ users, reducing support calls by 30% and cutting desktop refresh budget by 60% through virtualization.
- Implemented Tanium endpoint management across the enterprise, enabling off-network visibility and reducing software deployment times by 70%.
- Spearheaded COVID-19 remote transition, enabling 800+ employees to work from home within 2 weeks, maintaining 100% business continuity.
- Deployed virtual desktop platform to mobilize 600 call center agents in under 2 weeks, ensuring uninterrupted patient support operations.
- Enabled native Microsoft Teams video calling in VDI for thin clients, supporting telehealth expansion for providers during pandemic.
- Deployed Microsoft Teams Rooms in 50+ conference rooms, enhancing caregiver collaboration and patient continuity of care during COVID.
- Upgraded 10,000+ devices to Windows 10 in under 4 months, saving $300K+ in travel and equipment costs by executing fully remote deployments.
- Slashed patching cycle from 30 to 14 days using Tanium, deploying 90K+ patches in 2 days—boosting endpoint security and compliance.
- Rolled out enterprise-wide BitLocker encryption, ensuring HIPAA compliance and safeguarding data across 10,000+ devices.
- Refreshed 8,000 iPhones and deployed 3,000 new devices, expanding caregiver connectivity and contributing to measurable improvements in patient engagement.
- Integrated Tanium with ServiceNow for real-time asset visibility, reducing hardware loss and improving lifecycle management.
Sr. Manager Client Architecture
AutoNation
04.2017 - 04.2019
- Directed a 9-person engineering team supporting client-side architecture across 350+ nationwide AutoNation sites, ensuring high availability and operational consistency.
- Managed $2M CapEx budget for client hardware, optimizing procurement and lifecycle planning to maximize value across enterprise deployments.
- Doubled team size and centralized support functions, reducing average user response time by 70% and improving SLA compliance.
- Deployed modern desktop delivery platform, eliminating legacy VPN for remote teams and contractors, improving access speed and security.
- Migrated to Workspace One UEM, enforcing conditional access controls and bringing 5,000+ BYOD devices into compliance.
- Reduced weekly ticket backlog from 200 (30% overdue) to under 30 (3% overdue) through improved workflows and prioritization strategies.
- Implemented managed service model for field IT, cutting average resolution time from 7 days to
- Took over HQ and executive IT support, reducing ticket resolution time from 7+ days to under 24 hours and improving executive satisfaction.
- Transitioned patching to Tanium, slashing cycle time from 30 to 7 days and deploying 200K+ patches in 48 hours—enhancing software security posture.
- Transitioned VAR partner to CDW and implemented imaging/etching services, saving 10+ tech hours per week and streamlining provisioning.
- Integrated Tanium and ServiceNow for end-to-end asset tracking, reclaiming hardware from exiting employees and saving $30K/month at HQ.
Mobility Architect
VITAS Healthcare
10.2015 - 04.2017
- Architected highly available AirWatch MDM platform with redundancy, deploying 8,000+ iOS devices to frontline caregivers and enhancing patient engagement and responsiveness.
- Deployed Wandera to control LTE data usage and enforce mobile filtering policies, reducing overage costs by $50K/month.
- Automated mobile device lifecycle support using ServiceNow workflows, saving $300K+/year in repair and replacement costs.
- Enabled secure E-prescribe capabilities on iOS devices, allowing physicians to issue prescriptions remotely and accelerating time-to-treatment.
- Integrated secure mobile scanning app on iOS, enabling real-time record uploads to EMR and allowing staff to dedicate more time to patient care.
- Collaborated with dev team to deploy internal iOS apps, including mobile intake solution that cut admission time by 70%.
Timeline
Technical Lead II - Enterprise Architect
TD Bank
09.2025 - Current
Sr. Solutions Engineer - Healthcare
Omnissa Formerly VMware EUC
09.2021 - 09.2025
Sr. Manager Client Engineering
VITAS Healthcare
04.2019 - 09.2021
Sr. Manager Client Architecture
AutoNation
04.2017 - 04.2019
Mobility Architect
VITAS Healthcare
10.2015 - 04.2017
Skills
Enterprise Engineering & Architecture
Endpoint Management (Tanium, AirWatch, Intune)
Virtualization (VMware, Citrix)
Enterprise Mobility & BYOD
IT Operations
Project Management & Team Leadership
Remote Work Enablement
Vendor Management & Cost Reduction
Mentorship and coaching
Customer relationship management
Technical strategy development