Mitchel Frazier
Ada,OH
Overview
2
2
years of professional experience
Work History
To-Go Team Lead
Beer Barrel Pizza and Grill
01.2022 - 02.2023
- Placed orders with vendors to stock both In-house liquor and Carry Out beer/wine
- Wrote Schedules for To-Go Staff
- Handled escalated calls calmly and found resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Front End Team Lead
Walmart Super-center
02.2023 - 09.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Opened the store’s cash office and tracked/verified the store’s finances.
- Oversaw the store’s overall daily overages and shortages.
- Coordinated breaks for associates and managed disciplinary action toward associates under my department when needed.
- Ensured smooth operation of the front end while acting as a source for customer queries and concerns.
- Verified cash deposits of amounts typically over $200,000.
Education
Ada High School
Ada, Ohio05.2021
Skills
- Communication
- Friendliness
- Leadership
- Customer Service
- Fast Learner
- Time Management
- Strong multitasking
- Highly reliable
Information
(419) 233-0841 mitchelfrazier33@gmail.com
References
References available upon request.
Timeline
Front End Team Lead
Walmart Super-center
02.2023 - 09.2023
To-Go Team Lead
Beer Barrel Pizza and Grill
01.2022 - 02.2023
Ada High School
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