Mitchel Lewis
Gallatin,MO
Summary
Dynamic training advisor recognized for reliability, professionalism, and fairness in all interactions. Proven ability to adapt swiftly to changes while mastering new systems and protocols, ensuring seamless integration into evolving environments. Committed to fostering a positive learning atmosphere that empowers individuals to reach their full potential. Strong advocate for continuous improvement and innovation in training methodologies.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Resident Training Advisor
Missouri Department of Corrections
Cameron, MO
11.2024 - Current
- Monitored trainee activities to resolve concerns and uphold facility standards and policies throughout their residency.
- Facilitated support for class instructors to address their requirements.
- Directed trainees in policy adherence and provided situational guidance.
- Oversaw trainee activities to ensure a secure working environment.
- Collaborated with lead instructors in maintaining an orderly educational setting.
- Tracked trainee attendance and accountability essential for course participation.
- Compiled documentation for upper management regarding significant incidents, leveraging conflict resolution and organizational expertise.
- Documented instances of curfew violations by trainees for medical reasons to upper management.
- Mediated conflicts among trainees using equitable protocols and effective problem-solving skills.
- Liaised with fellow advisors about issues or unique circumstances affecting trainees or offenders on work detail.
- Reported on the status of offender work detail to other advisors regarding completion or pending tasks. Responsible for ensuring accountability among trainees for any facility property damage or loss.
- Directed supervision of justice-involved individuals on-site.
- Fostered open communication and trust to address offender concerns effectively.
- Mediated conflicts among offenders, utilizing strong communication skills to reach amicable resolutions.
- Oversaw assignment of work details among offenders, ensuring equitable rotation of responsibilities.
- Communicated proactively with facility supervisor about specific offenders' behavioral issues.
- Liaised with upper management on matters of offender scheduling and work detail assignments. Maintained adherence to state and facility regulations by monitoring offender conduct.
- Organized clearance of contraband from trainee dorm rooms prior to upcoming classes.
- Facilitated transportation of offenders to and from their facility and the AEC.
- Communicated changes in policy and rules to offenders promptly.
- Directed interoffice communications via state cell phone and email, ensuring prompt information dissemination.
- Managed laundry services and food service item procurement for residents, enhancing overall satisfaction.
- Supervised porters in the execution of their responsibilities, while staying informed about policy updates and safety regulations.
Crew Leader/Supervisor
Cranmer’s Seamless Guttering
Chillicothe, MO
05.2024 - 11.2024
- Facilitated removal of old materials to enhance living space and ensure safety standards.
- Oversaw measurement processes for residential projects involving new material applications. Coordinated logistics for the transport and delivery of construction supplies to various job sites and retail locations.
- Led consultations with homeowners to strategize application of new materials. Oversaw removal of hazardous substances and waste from work sites. Directed material application strategies in collaboration with homeowners. Managed teams for safe disposal of hazardous materials and site waste. Coordinated homeowner discussions on new material applications. Supervised removal protocols for hazardous materials and waste.
- Provided strategic direction and support to crew during new gutter application, ensuring adherence to project specifications.
- Facilitated communication with owner and managed cash and check transactions for services rendered.
Laborer
Minnis Digging and Vaults
Chillicothe, MO
04.2023 - 05.2024
- Mixed cement to precise consistency standards, optimizing strength and durability for construction projects.
- Managed logistics for funeral burial services, including setup of tents and equipment alongside cement vaults.
Store Manager
Red Stag Retail
Gallatin, MO
04.2022 - 04.2023
- Oversaw inventory management to ensure product availability. Facilitated training sessions for new team members. Managed procurement processes for replenishing stock. Developed engaging social media content for marketing campaigns. Conducted weekly audits to assess store performance. Coordinated and organized community events. Upheld cleanliness standards throughout the store.
- Addressed customer concerns to enhance satisfaction and improve overall shopping experience.
- Coordinated weekly cash drops ranging from $40,000 to $60,000 to support financial stability.
- Managed security operations and safety measures to protect assets and maintain customer trust.
- Directed store management to effectively handle a threefold increase in sales and customer volume, ensuring weekly goals were met under understaffed conditions.
Laborer
Minnis Digging and Vaults
Chillicothe, MO
12.2021 - 04.2022
- Mixed cement to precise consistency standards, optimizing strength and durability for construction projects.
- Managed logistics for funeral burial services, including setup of tents and equipment alongside cement vaults.
Cook
JERZEES SPORTS BAR AND GRILL
Chillicothe, MO
01.2019 - 01.2021
- Achieved consistent quality in food preparation, resulting in high customer satisfaction. Enhanced kitchen operations by prioritizing tasks and streamlining food orders. Recognized for reliability, receiving three raises within six months for punctuality and flexibility in shift coverage.
Backroom Team Member
Target
Saint Joseph, MO
05.2017 - 08.2018
- Coordinated backroom operations by managing overstock organization and ensuring timely availability of products for sales floor.
- Achieved timely batch processing by initiating pulls upon arrival at 1 p.m. and 3 a.m.. Facilitated batch preparation in the morning to enhance operational efficiency at 1 p.m.. Delivered consistent batch pulls at 3 a.m. to support ongoing production needs..
- Utilized heavy machinery to efficiently relocate pallets and manage heavy inventory.
Call Center Representative
USA 800
Saint Joseph, MO
01.2017 - 12.2017
- Provided comprehensive assistance by handling calls for multiple accounts, including Vizio tech support, Liquidation Channel, Peruvian Connection, and EBT services across different states.
- Achieved high customer satisfaction by effectively resolving device issues through strategic phone support. Enhanced customer experience by guiding callers in troubleshooting and product replacement processes. Streamlined verification of model numbers and warranty information to improve support efficiency.
- Managed customer orders by verifying information and coordinating placements for liquidation channel and Peruvian connection.
- Streamlined EBT card cancellation and renewal for multiple states, enhancing efficiency. Improved caller satisfaction by accurately verifying account balances and essential information.
Construction Laborer
Cranmer’s Seamless Guttering
Chillicothe, MO
04.2013 - 02.2016
- Coordinated the systematic extraction of obsolete materials from the house, prioritizing safety and efficiency.
- Achieved accurate measurements of homes, facilitating optimal material usage. Streamlined delivery processes for construction materials, enhancing efficiency across job sites.
- Provided guidance to homeowners on the detailed process for applying new materials effectively.
- Facilitated safe disposal of hazardous materials and waste from job site to maintain environmental standards.
Cook
Corner Cafe
Gallatin, MO
04.2015 - 09.2015
- Executed meticulous food preparation and cooking techniques to guarantee adherence to order specifications.
- Oversaw cleaning procedures and organized safe storage for all cooking equipment to uphold kitchen standards.
- Performed regular cleaning and sanitizing tasks, focusing on high-touch areas to enhance workplace safety and hygiene.
Education
High School Diploma - General studies
Gallatin High School
Gallatin, MO01-2012
Associate of Arts - Humanities, Liberal Arts, And Social Science
North Central Missouri College
Trenton, MO05-2024
Skills
- Microsoft Office
- Time management
- Typing
- Service scheduling
- Customer support
- Microsoft Excel
- Clear language communication
- Store Management Experience
- Safe work practices
- Computer skills
- Writing skills
- Maintenance task scheduling
- Teamwork
- Event Planning
- Customer inquiry handling
- Attention to detail
- Customer service
- Organizational skills
- Customer communication
- De-escalation
- Computer literacy
- Journalism
- Administrative experience
- Front desk
- Clerical experience
- Project coordination
- Basic math
- Medical terminology
- Sales
- Communication skills
- Planogram implementation
- Computer operation
- Technical Support
- Office experience
- Microsoft Word
- Text messaging
- Phone communication
- Phone etiquette
- Research
Accomplishments
I received the Professional and Leadership Development Award from the director of the Missouri DOC Trevor Foley for being identified as being in the top 6% in the corrections team members based on performance reviews from 2025.
I received the Life Saver Award for my involvement in a life threatening incident involving a staff member.
Crisis Intervention Stress Management training
Certified to administer both urinary analysis and breathalyzer tests for the state.
Defensive Tactics- Breakaway Training
CPR/ First Aid
Certification
Driver's License
Timeline
Resident Training Advisor
Missouri Department of Corrections
11.2024 - Current
Crew Leader/Supervisor
Cranmer’s Seamless Guttering
05.2024 - 11.2024
Laborer
Minnis Digging and Vaults
04.2023 - 05.2024
Store Manager
Red Stag Retail
04.2022 - 04.2023
Laborer
Minnis Digging and Vaults
12.2021 - 04.2022
Cook
JERZEES SPORTS BAR AND GRILL
01.2019 - 01.2021
Backroom Team Member
Target
05.2017 - 08.2018
Call Center Representative
USA 800
01.2017 - 12.2017
Cook
Corner Cafe
04.2015 - 09.2015
Construction Laborer
Cranmer’s Seamless Guttering
04.2013 - 02.2016
High School Diploma - General studies
Gallatin High School
Associate of Arts - Humanities, Liberal Arts, And Social Science
North Central Missouri College
Additional Information
- Adaptable
- Fast learner
- Punctual
- Detailed
- Hard worker
- Professionalism