Crystal Poku

• Supervised and mentored students to promote safety and wellbeing.
• Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Provided supervision for laundry and special activities of facility.
• Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
• Assisted students in handling tough situations to resolve problems.
• Conducted timely evaluation of student progress to update post-conflict and post-disaster goals aligned with campus expectations.
• Participated in staff meetings and training to stay informed on policies and procedures.

• Facilitated administrative duties for SAIC Residence Life over the summer.
• Ensured residents were comfortable and catered for.
• Supervised and assisted Summer Housing Assistants with programming and community building over the summer months
• Assisted in developing and maintaining community building model for Summer Housing Assistants.

• Provided friendly and swift service in a fast paced environment
• Other experience with a previous customer service job allowed me to relate well with different kinds of people in order to ensure their satisfaction to the best of my ability
• Educated customers on special pricing opportunities and company offerings
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Resolved customer complaints promptly and professionally to maintain positive reputation.

GPA: 3.59, to the in and outs of the job to provide the best service possible.

• SAIC Honors Scholarships Scholarship Recipient
• Nation Society of High School Scholars Member