Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mitchel Upperman

Erie,Pennsylvania

Summary

Hard working, caring, and loyal individual who works well with people of all walks of life people achieve the goals that are set.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caterer

Cali's West Catering
05.2015 - Current
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coordinated with team members to prepare orders on time.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Supported catering team members during high-stress situations, promoting a positive work environment and efficient problem-solving techniques.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Increased repeat business by consistently providing exceptional customer service and maintaining strong professional relationships with clients.
  • Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.
  • Provided friendly, courteous service to create memorable moments for guests.

Supports Coordinator

Erie County Care Management
02.2020 - 09.2020
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Created, prepared, and delivered reports to various departments.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
  • Coordinated meetings and events for internal and external groups.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
  • Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.

Education

Associate of Science - Nursing

Mercyhurst University
Erie, PA
06.2022

Bachelor of Arts - Criminal Justice

Gannon University
Erie, PA
01.2018

Skills

  • Problem-solving skills
  • Sanitation Guidelines
  • Interpersonal Relations
  • Relationship Building
  • Goal Setting
  • Emotional Support

Certification

  • Registered Nursing License

Timeline

Supports Coordinator

Erie County Care Management
02.2020 - 09.2020

Caterer

Cali's West Catering
05.2015 - Current

Associate of Science - Nursing

Mercyhurst University

Bachelor of Arts - Criminal Justice

Gannon University

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Mitchel Upperman