Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Courtney Rolon

Stockton,NJ

Summary

Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly committed to reaching business goals.

Overview

13
13
years of professional experience

Work History

Caterer

Barley Sheaf Inn
Buckingham, PA
07.2012 - Current
  • Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
  • Supervised the breakdown of buffet lines after each event was completed.
  • Provided direction to staff during setup and service of catered events.
  • Served guest tables by transporting meals and beverages from kitchen and bar areas.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Coordinated food service stations and venue accommodations, including setup, and tear-down of furniture and equipment per customer guidelines.

Bank Teller/Customer Service Representative

PNC Bank
Flemington, NJ
12.2015 - 05.2017
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Performed cash handling duties including counting currency, coins and checks.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Educated customers about different types of banking services available at the branch.
  • Cross-sold bank products such as savings accounts and credit cards to existing clients.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Developed strong relationships with customers to ensure repeat business.

Cash Office Coordinator

Homegoods Stores
Flemington, NJ
09.2014 - 03.2015
  • Performed cashier duties, managed store deposits, got cash registers ready for business in mornings, restocked merchandise on the sales floor.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Associate of the Quarter, 2014

Bank Teller

TD Bank
Frenchtown, NJ
09.2011 - 07.2014
  • Performed cash handling duties including counting currency, coins and checks.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Processed loan payments by verifying funds availability prior to disbursing funds.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • 2014 got into the Achieve Program to be Assistant Head Teller

Education

High School Diploma -

Delaware Valley Regional High School
Frenchtown, NJ
06-2008

Some College (No Degree) - Criminal Justice

Raritan Valley Community College
Somerville, NJ

Skills

  • Organizing and prioritizing
  • Personable and friendly
  • Presentation Skills
  • Problem-solving skills
  • Money Handling
  • Customer relationship development
  • Time management proficiency
  • Customer Needs Assessment
  • Upselling skills

Accomplishments

  • 2014 got into the Achieve Program to be Assistant Head Teller
  • Associate of the Quarter 2014

Affiliations

  • Being a mother, I have three boys
  • traveling
  • learning about history
  • hiking with my dogs
  • going to National Parks/historical sights/forests
  • geocaching
  • gardening

Timeline

Bank Teller/Customer Service Representative

PNC Bank
12.2015 - 05.2017

Cash Office Coordinator

Homegoods Stores
09.2014 - 03.2015

Caterer

Barley Sheaf Inn
07.2012 - Current

Bank Teller

TD Bank
09.2011 - 07.2014

High School Diploma -

Delaware Valley Regional High School

Some College (No Degree) - Criminal Justice

Raritan Valley Community College

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Courtney Rolon