Summary
Overview
Work History
Education
Skills
Playing Guitar
Timeline
Generic

Mitchell Barnes

Centerton,Arkansas

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.


Efficient team oriented member of a famous marching band, tasked with learning several different pieces of music and performing them in front hundreds of thousands of people.


Independent Sports Reporter for two of the most well renowned gymnastics programs in the world.


Always willing and able to learn new material, well acquainted with the desire to exceed expectations under pressure.

Overview

5
5
years of professional experience

Work History

Bartender

Table On 6th
05.2020 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served customers with a personable and professional attitude, making recommendations and providing a high quality dining experience
  • Responsible for understanding product at a high level in order to present guests with exactly what they want, and sometimes what they did not know they wanted
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Customer Associate

Jersey Mike's
09.2019 - 05.2020
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Processed purchases and handled payment transactions using POS system.
  • Prepared product in the early morning and stayed to help the team through the lunch rush
  • Performed at high volumes with efficiency and speed


Customer Service

Lowe's
09.2018 - 05.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Education

No Degree - Sociology, Psychology, Sports Journalism

University of Oklahoma
Norman, OK
05.2020

High School Diploma -

Rogers Heritage High School
Rogers, AR
05.2016

Skills

  • Craft Cocktail Preparation
  • Order Management
  • Liquor, Beer and Wine Knowledge
  • Heartland POS
  • Handling Difficult Customers
  • Organizational Abilities
  • Team Training
  • Private Events and Catering
  • Stamina and Endurance
  • Sales Expertise
  • High-Volume Environments
  • Pair Food and Wine
  • Responsible Alcohol Service

Playing Guitar

I've always been in love with music and learning the ins and outs of its complex nature. Over the past year I've practiced guitar for nearly two hours a day almost everyday. Creating music is a passion of mine as it promotes creativity, problem solving, and expression.

Timeline

Bartender

Table On 6th
05.2020 - 09.2023

Customer Associate

Jersey Mike's
09.2019 - 05.2020

Customer Service

Lowe's
09.2018 - 05.2019

No Degree - Sociology, Psychology, Sports Journalism

University of Oklahoma

High School Diploma -

Rogers Heritage High School

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Mitchell Barnes