Mitchell Brown Jr
Lakeland,FL
Summary
Proven in elevating sales and client satisfaction at HealthPlanOne, I leverage in-depth Medicare knowledge and exceptional telesales strategy to exceed targets. Skilled in fostering team collaboration and efficient time management, I drive continuous improvement and results, evidenced by significant efficiency enhancements in telesales operations. Each AEP season I have been part of the top 10 sales agents. I strive through being goal oriented and having perseverance to succeed.
Overview
4
4
years of professional experience
Work History
Telesales
HealthPlanOne
02.2023 - Current
- Boosted sales revenue through effective telesales strategies and persuasive communication skills.
- Improved overall efficiency of the telesales department by streamlining processes and implementing time-saving tools.
- Established rapport with prospects quickly, fostering trust and credibility in the telesales process.
- Collaborated with marketing teams to create impactful promotional materials for telesales efforts.
- Provided ongoing feedback and constructive criticism, fostering a culture of continuous learning and growth within the telesales team.
Insurance Agent
Rate Quote Direct
02.2022 - 02.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Deli Clerk
Publix
02.2021 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Education
Bachelor Of Music - Music
Polk State College
Winter Haven, FL06.2023
Diploma - Music
Lakeland Senior Highschool
Lakeland, FL06.2021
Skills
- Telesales strategy
- Telesales
- Medicare planning
- Medicare advantage understanding
- In-depth medicare knowledge
- Typing
- Performance tracking
- Strong presentation skills
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Telesales
HealthPlanOne
02.2023 - Current
Insurance Agent
Rate Quote Direct
02.2022 - 02.2023
Deli Clerk
Publix
02.2021 - 02.2022
Bachelor Of Music - Music
Polk State College
Diploma - Music
Lakeland Senior Highschool
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