Mitchell Castle
Puyallup
Summary
Customer-focused Site Manager and Student, known for being well-rounded and personable, seeking Intern position in the Davita Accounting Department. Focused on performance, and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
8
8
years of professional experience
Work History
Site Manager
Express Storage
07.2016 - 09.2023
- Acted as face of the store, and the company, to build rapport with tenants and create strong customer base.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Ordered materials, including office supplies and retail items from vendors, for store use.
- Oversaw beautification, cleanliness, and overall upkeep of site.
- Managed over 40 customer calls per day, on average.
Customer Service Representative
Jamba Juice
08.2015 - 07.2016
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants, especially concerning food allergies.
- Worked with my team to identify issues with workflow and adjust priorities as needed through shifts.
Furniture Sales Associate
Big Lots
04.2015 - 09.2015
Education
Bachelor of Arts - Accounting
University of Washington, Tacoma
Tacoma, WA06-2026
Associate of Arts -
Pierce College
Puyallup, WA03.2018
Associate in Pre-Nursing-DTA/MRP -
Pierce College
Puyallup, WA03.2018
Skills
- Conflict Mediation
- Safety Procedures
- Customer Service
- Quality Assurance
- Inventory Management
- Verbal Communication
- Contract Terms Interpretation
- Analytical and Critical Thinking
- Learning Microsoft Office suite, focusing on Excel
Accomplishments
- Promoted to Training Manager for Express Storage in May of 2021.
- Top 3 U-Haul Dealer in the region.
- Regular Monthly Top 100 U-Haul Dealer in the country.
- Increased revenue from Storage site by 20% over the past 2 years.
- Assisted with opening a new Express Storage location in Spokane, Washington in June of 2021.
Timeline
Site Manager
Express Storage
07.2016 - 09.2023
Customer Service Representative
Jamba Juice
08.2015 - 07.2016
Furniture Sales Associate
Big Lots
04.2015 - 09.2015
Bachelor of Arts - Accounting
University of Washington, Tacoma
Associate of Arts -
Pierce College
Associate in Pre-Nursing-DTA/MRP -
Pierce College
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