Mitchell Dade
O'Fallon,MO
Overview
2
2
years of professional experience
Work History
Confinement Officer
City of OFallon
O'Fallon, MO
08.2021 - Current
- Maintain a safe and efficient jail facility, to include booking inmates and all procedures associated therein, feeding, releasing, and administering medication to inmates.
- Fingerprint citizens both for private purposes, as well as investigatory uses.
- Transport inmates throughout the facility, to include court and the Detective Bureau.
- Developed and maintain positive rapport with coworkers, the public, and inmates.
- Trained and certified as a Field Training Officer, CPR Instructor, and Livescan Trainer and Supervisor.
Customer Service Attendant
Blue Iguana/Zips Car Wash
O'Fallon, MO
2020 - 08.2021
- Directed customer traffic to ensure efficient and safe operations, and addressed and resolved a variety of customer issues.
- Gained knowledge and specialized training necessary to maintaining proper business and equipment operation.
- Was responsible for training new hires on both business procedures and equipment knowledge.
- Suggested additional items to customers based on their needs or interests.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Footwear Specialist
Dick's Sporting Goods, Inc
Chesterfield, MO
2017 - 2020
- Began as a footwear associate, progressed to footwear specialist, and eventually became the only individual on staff to be trained on all aspects of operations and service offered by the store.
- Was often recognized for exemplary work by both managers and customers, due to conflict resolution and overall customer service.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Engaged customers immediately to build connections and uncover specific needs.
- Processed payments using point-of-sale systems accurately and efficiently.
Education
Some College (No Degree) - Criminal Justice
St. Charles Community College
Cottleville, MOSkills
- Crisis Management
- De-Escalation Techniques
- Safety Procedures
- First-Aid and CPR
- Complaint Resolution
- Excel at customer service, conflict resolution, and handling high-pressure situations
- Maintain a calm demeanor, and resolve issues without seeking outside assistance
Timeline
Confinement Officer
City of OFallon
08.2021 - Current
Customer Service Attendant
Blue Iguana/Zips Car Wash
2020 - 08.2021
Footwear Specialist
Dick's Sporting Goods, Inc
2017 - 2020
Some College (No Degree) - Criminal Justice
St. Charles Community College
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