Mitchell Drury
Norway
Summary
Dedicated Service Technician with proven skills in troubleshooting, preventive maintenance, and customer service. Committed to ensuring safety and efficiency in all tasks, while effectively training team members to enhance overall performance.
Overview
11
11
years of professional experience
Work History
Service Technician
F&W Services Co.
Marion, IA
03.2020 - Current
- Diagnose and troubleshoot equipment malfunctions to ensure equipment is fixed safely and quickly.
- Perform routine maintenance on various service and equipment, enhancing reliability.
- Trained less experienced techs while ensuring jobsite safety
- Prepared quotes for repairs or replacements, communicating with customers to maintain alignment
- on bigger jobsites, coordinating with site foreman's to have a more streamline worksite
- Operate forklifts, skidloaders and skyjacks
Warehouse Worker
Nordstrom
Cedar Rapids, IA
03.2015 - 03.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated forklifts and pallet jacks to efficiently move and organize inventory.
- Collaborated with team members to meet daily shipping and receiving goals.
- Implemented process improvements that reduced order fulfillment times.
- Trained new employees on safety protocols and operational procedures.
Education
High School Diploma -
Vinton Shellsburg High School
Vinton, IASkills
- Preventive Maintenance
- Project Management
- Forklift Operator
- Computer proficiency
- Problem-Solving and Critical Thinking
- Customer service
Timeline
Service Technician
F&W Services Co.
03.2020 - Current
Warehouse Worker
Nordstrom
03.2015 - 03.2020
High School Diploma -
Vinton Shellsburg High School