Mitchell Fleming
Madison
Summary
Dynamic and dedicated professional with extensive experience at UW Health as a GI Procedure Scheduling Coordinator. Expert in patient coordination and emergency scheduling, consistently achieving positive patient feedback. Proven ability to train new teammates and enhance team performance, leveraging strong data management and customer relationship skills to ensure seamless procedure logistics.
Overview
15
15
years of professional experience
Work History
GI Procedure Scheduling Coordinator
UW Health
Madison
08.2022 - Current
- Assist incoming callers with scheduling GI procedures with the correct sedation and location for their medical needs
- Assisting with urgent reschedules working alongside Meriter Hospital GI Nursing staff
- Assisted with urgent reschedules and filled in at the Digestive Health Center procedure appointment desk.
- Informed supervisor weekly of available openings for colonoscopies across all sedation and location types
- Achieved numerous positive remarks from patients through Patient Relations
- Trained new teammates in effective call handling and proper use of health link for department operations
- Demonstrated leadership by mentoring colleagues in department
- Fostered a supportive environment to enhance team collaboration and individual success
DEA
Cyclomedia
Middleton
11.2020 - 07.2022
- Analyzed DEAs in quality assurance role, achieving 90%+ accuracy in placement and extraction
- Data extraction for different state Departments of Transportation, and utility companies
- Mapped roadways requiring repair for state departments
- Recorded and voiced training/demo videos to enhance onboarding for new employees and support upcoming projects
Multi-Line Processor
National Guardian Life Insurance
Madison
05.2017 - 06.2020
- Trained incoming employees to effectively navigate difficult incoming calls, enhancing customer service skills
- Trained new employees by guiding them through live call scenarios
- Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards
- Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance
- Checked computations of interest accrued, premiums due, and settlement surrender on loan values to ensure accuracy and compliance
- Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
- Collected initial premiums from clients and issued receipts, facilitating smooth transaction processes
- Contributed to a positive office environment by actively participating as a team member
Men’s Sales Associate
JC Penny
Madison
08.2011 - 04.2016
- Resolved customer issues by selecting appropriate attire for various occasions
- Replenished stock in high-demand areas to maintain sales flow
- Organized and built displays around entire store
- Supervised store operations during Black Friday sales events
- Educated new employees on computer system, efficient bagging techniques, and resolving pricing issues for customers
Education
Bachelors of the Arts - Communications with Social Influence Emphasis
Edgewood College
Madison, WI01-2017
Skills
- Procedure coordination
- Clinical scheduling
- Appointment scheduling
- Patient coordination
- Scheduling software
- Data management
- Patient engagement
- Health information systems
- Documentation accuracy
- Attention to detail
- Time management
- Conflict resolution
Awards
- Associate of the Month, Won associate of the month award at JC Penny, 08/01/15
- Leadership Award, Management training for McDonald’s. Voted Best Leader by 30 peers in class.
Timeline
GI Procedure Scheduling Coordinator
UW Health
08.2022 - Current
DEA
Cyclomedia
11.2020 - 07.2022
Multi-Line Processor
National Guardian Life Insurance
05.2017 - 06.2020
Men’s Sales Associate
JC Penny
08.2011 - 04.2016
Bachelors of the Arts - Communications with Social Influence Emphasis
Edgewood College