Dedicated job seeker with strong communication, problem-solving, and leadership skills. Proven track record of reliability and responsibility in achieving set goals and tasks. Committed to continuous improvement and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Procedure Coordinator
Inland Empire Gastroenterology
Temecula, California
03.2025 - Current
Coordinated patient schedules for procedures and consultations in a busy gastroenterology practice.
Communicated effectively with patients to explain preparation.
Coordinated procedures with other departments to ensure proper implementation.
Ensured that all documentation was up-to-date and accurate.
Ensured compliance with HIPAA regulations and other applicable laws.
Updated patient information in databases and adhered to confidentiality requirements.
Assisted patients with canceling and rescheduling appointments.
Answered phone calls and took messages for staff members.
Reviewed insurance information with patients
Ensured authorizations were approved and in the patient's chart.
Requested and followed up with cardiac and medical clearances needed prior to scheduling patients.
Handled incoming calls and inquiries from patients, providing timely and accurate information.
Resolved patient complaints or answered patients' questions and concerns.
Front Desk Receptionist
Alwin W Bagingito
10.2023 - 12.2024
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Collected copays and other fees
Verified Insurance eligibility
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Ensured to check patients in and out during their visits
Maintained files and records by scanning information into our system
Settled all billing records at the end of the day
Maintained a positive environment with patients and coworkers.
Assistant Director of Facilities
Standguard Aquatics
05.2023 - 09.2023
Established effective communication channels between departments, fostering collaboration on facility-related issues.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
Maintained inventory and ordered supplies to keep facility resources readily available.
Maintained a safe environment for customers and staff members
Created schedules and appointments
Handled various phone calls
Ensured great customer service
Oversaw Finances
Followed all protocols and procedures
Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Resident Assistant
Residence Halls
08.2022 - 01.2023
Followed all safety protocols, maintained a safe and clean hall, supervised all residents and visitors, informed residents of any important news, responded to complaints or reports, organized all documents on hall boards, mentored residents if needed, enforced resident regulations, counseled residents regarding academic or personal issues, attended all meetings
Front Desk Receptionist
Residence Halls
08.2022 - 01.2023
Greeted all residents, organized the desk and materials, handled the mail and deliveries, multitasked, answered all incoming phone calls, reviewed voicemails and did callbacks, took messages from residents, responded all questions to the best of my ability, collaborated with coworkers to maintain a good environment
Manager of Swim lessons
Strandard Aquatics
05.2022 - 09.2022
Managed all schedules, created a safe environment for children and parents, processed all transactions via cash or credit card, adjusted schedules based on ones needs, problem solved if there were any issues
After School Tutor
CPPS
03.2022 - 06.2022
Ensured the safety and well being of all students, supervised while snack time, maintained their attendance record, organized and created activities, reported progress and behavior to parents, collaborated with other staff as well as coworkers, prepared materials before sessions, reviewed homework with the students, attended staff meetings
Admissions
StandGuard Aquatics
06.2021 - 09.2021
Provided great customer service by creating accounts, season passes, scheduling swim lessons and reservations
Multitasked while responding to voicemails, answering phone calls and working the register.
Camp Counselor
Standguard aquatics
06.2021 - 09.2021
Provided and maintained a safe play environment for kids of ages 4-13
Assisted in the children's morning swim lessons and assured their safety during waterpark times
Created fun activities to help excel brain development and creativity
Communicated with parents and guardians about their child's activities, education, behavior and health.
Education
No Degree - Phlebotomy
US Colleges
Riverside, CA
03.2023
High School Diploma -
Orange Vista High School
06.2021
Nursing
MSJC
Temecula, CA
Skills
Great communication
Able to adapt quickly
Good customer service
Collaboration
Excellent with kids
Organized
Problem solving
Diligent worker
Independent
Mentoring
Childcare
Teaching
Tutoring
Listening Skills
Cash Handling
Bilingual
Time Management
Scheduling
Telephone Etiquette
Verbal and written communication
Office Organization
File Organization
Front Office Management
Confidentiality Protocols
Multi-Line Telephone Systems
Effective Planning
Call forwarding
Mail handling
Meeting Arrangements
Supply Management
Punctual and Reliable
Insurance verification
Procedure coordination
Conflict resolution
Motivational leadership
Train employees
Multitasking capacity
Certification
CPR Certification
AED Certification
Languages
5
Accomplishments
State Certification on Diploma for Spanish speaker