Mitchell Franklin
Seattle
Summary
Detail-oriented customer service specialist skilled in properly communicating with customers, staff members, and anybody else. Adaptable to many different scenarios with a clear head for decision making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Corporate Catering Specialist
The Catering Company
07.2023 - Current
- Oversaw and created unique catering orders accurately and efficiently for corporate and private events.
- Provided exceptional customer service through email, phone and in-person conversations.
- Assisted multiple departments throughout the company when help was needed. Ranging from assembling box style lunches to completing deliveries withing a 30 mile radius.
- Processed daily credit card transactions and contacting client with past due bills.
Single Store Representative
Techtronic Industries
05.2022 - 07.2023
- Set up and operated large scale demo events that included movement of over $10,000 worth of product.
- Specifically selected to be on a small team that opened a new store with 80 bays of product and projected revenue of $8,000,000.
- Worked daily to generate more than $1,000,000 amount of revenue for a single store.
Guest Services Supervisor
Drury Hotels
07.2020 - 05.2022
- Effectively managed and operated a 180 room hotel that included breakfast and dinner while assisting guests with all issues and feedback.
- Corrected, calculated and maintained finance reports for the day-to-day operations.
- Onboarded and trained new staff members about the policies and procedures of the hotel.
- Worked with the housekeeping team to ensure rooms were cleaned and inspected in accordance with COVID regulations.
Education
Bachelor of Arts - Sports and Recreation Management, Event Management
University of Iowa
Iowa City, IA05.2020
Skills
- Adaptability
- Communication
- Organization
- Leadership
- Time Management
- Project Management
- Problem Solving
Certification
Event Management
Timeline
Corporate Catering Specialist
The Catering Company
07.2023 - Current
Single Store Representative
Techtronic Industries
05.2022 - 07.2023
Guest Services Supervisor
Drury Hotels
07.2020 - 05.2022
Event Management
Bachelor of Arts - Sports and Recreation Management, Event Management
University of Iowa
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