Mitchell Fuchs
Manager
Greensboro,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Sleep Expert
Mattress Firm
Greensboro, NC
08.2023 - Current
- Create an environment where the customer is always at the center by cultivating strong relationships
- Provide technical and product knowledge information to customers, serve as subject matter expert
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Execute current visual merchandising and POP standards
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated new sales leads to achieve and exceed monthly sales goals.
Facilities District Manager
ModWash, NC & SC
12.2022 - 07.2023
- Visit all sites in NC & SC to perform inspections on a regular basis
- Train General Managers and Assistant General Managers on weekly and monthly maintenance
- Complete preventive maintenance to wash equipment
- Make sure the appearance of every site meets or exceeds company standards
- Consistently uphold and enforce company policies
- Put together a schedule for preventative maintenance to prevent equipment failure
- Perform equipment repairs, replace motors, bearings, air cylinders, reclaim pump, spot free unit
- Assist with new wash openings dialing in equipment and chemistry
- Assist with all Micrologic and software conversions at all sites
- Saved the company over $200,000 in repairs by completing repairs in house.
District Manager
03.2020 - 12.2022
- ( I resigned to go to ModWash, Increased memberships by 50% in 6 months
- District is consistently a top 5 earner out of 40districts
- Create and sustain programming efficiency through effective recruiting, site teammanagement, market participation, & consumer connectivity
- Ensure that daily operations of the car wash are running successfully and provide supportthroughout the entire wash process to guarantee a Good, Clean, Fun car wash experience
- Encourage customer engagement and product sales
- Focus on enrollment & support of Unlimited Wash Club Members
- Foster sales growth through increased car counts and revenue per car
- Manage ongoing recruitment processes weekly
- Oversee training at all sites in my market, as well as Raleigh and Charlotte
- Supervise coaching and role playing to effectively teach winning sales techniques
- Ensure acceptable speed, convenience, & customer satisfaction at every site
- Make sure the appearance of every site meets or exceeds company standards
- Monitor and control daily labor percentages and preventative wash maintenance
- Maintain budgeted standards for labor costs, chemicals, utilities, and equipment repairs &replacements, and other expenses
- Consistently and correctly uphold and enforce company policies
- Strive for customer satisfaction by receiving every guest with a warm and friendly welcome,providing support throughout the entire wash process, and ensuring a complete and thorough washfor all guests
Operations Manager
Allied Universal
12.2019 - 03.2020
- Responsible for staffing, scheduling over 10,000 per week, and processing payroll for 450 officersand 30 site supervisors
- Communicate, resolving issues regarding pay, morale or complaints
- Manage overtime by effective scheduling and making timely, qualified hiring decisions
- Administer disciplinary and coaching actions and initiate and execute routine termination actions
- Evaluate low-performing employees for replacement, upgrade or transfer; Make initial/conditionaljob offers (for new employees) and job transfers (for existing employees)
- Maintain and publish weekly Open Post List and actively manage job openings withindivision/branch; Ensure all positions are staffed according to contract requirements
- Run bi-weekly payroll
- Resolve payroll discrepancies
- Conducting weekly audits of timekeepingrecords to ensure accuracy; Processes requests for final paychecks, anniversary bonuses and otherpay related issues, and executes the distribution of such pay
- Acts as a Company representative in such matters as unemployment hearings, workers'compensation hearings/depositions, union meetings (where applicable), state agency activities,depositions, and other related liability matters; Execute termination meetings as necessary andcomplete all follow up documentation, maintains regular proactive contact to ensure all staff isbeing effectively utilized, properly trained, and ready for placement as needed
- Maintain high employee morale and low employee turnover through effective and proactivecommunications and timely problem resolution
- Ensures all hiring, counseling, disciplinary andtermination procedures are executed in a consistent manner
- Ensure a smooth-running operation by enforcing post specific policies and procedures throughproper communication and training
- Prepare and run all required reports as directed by managers,review such reports in a timely manner with the management team.
Regional Scheduling Manager
G4S Secure Solutions, G4S
07.2017 - 12.2019
- Manage the performance of Scheduling Specialists
- (8 local and 4 remote) as well as scheduling ofover 850 officers
- Proactively communicate with operational team members and ensure the proper scheduling posts,shifts, and scheduled times
- Ensure team members correctly map and maintain a schedule on a weekly basis
- Communicate with the Operations Managers, clients, site supervisors, and flex officers on aconsistent basis to ensure overall satisfaction and efficiency with G4S and the operations team
- Ensure the Master Schedules are created and maintained by centralized scheduling team
- Coordinate with the team to create a three-week schedule look ahead and a one-week lockedschedule
- Work with operations and centralized scheduling team members to predict future openings
- Provide assistance to the General Manager and Operations Manager in mitigating non-billable OT
- Coordinate OJT for Officers with Site Supervisors, Account Managers, and Clients
- Schedule and manage call offs and vacation requests for the employees
- Work with regional/field office management to address overrides/errors that need to be addressed
- Ensure accurate data entry in the G4S Labor Scheduling System
- Oversee the dispatch of service requests to field supervision
- Response to G4S National Communications Center with resolutions to schedule/service requests
- Provide assistance to customers, employees, and visitors in a courteous and professional manner.
Owner
Encore Kids
03.2007 - 10.2018
- Started and ran a retail children's clothing store
- Developed all policies and procedures
- Weoutgrew our space 3 times in the first 4 years
- Opened a second location in 2015
- Website allowsonline shopping and items shipped to customers
- Https://encorekidsconsignment.com/
Inside Sales National Manager
Northfield Medical
headquarters, Michigan
05.2012 - 06.2017
- Source new sales opportunities
- Close sales and achieve quarterly quotas
- Research accounts identify key players and generate interest
- Team with 45 Territory Managers to build pipelines and close deals.
Customer Service Manager
Northfield Medical
05.2012 - 06.2017
- Manage a team of 40 employees in 4 states
- Monitor production
- Review work for quality
- Provide support to the sales force, customers, and customer service representatives
- Participate and encourage a proactive team effort to achieve departmental and company goals
- Maintain accurate paperwork for billing correctly
- Analyze contracts and price variations
- Delegate workload and tasks assigned
- Handle difficult situations to their conclusion
- Coordinate with all other departments as issues arise
- Conduct annual reviews
- Implemented several process improvements.
Outsource Spend Analyst
Northfield Medical
05.2012 - 06.2017
- (took over Customer Service to develop a more scalable system
- Coordinate all orders outsourced to vendors from shipping through billing
- Communicate between all departments, customer service, sales reps, and vendors to ensure theorder proceeds without concerns or issues
- Determine which vendor to utilize for each repair that needs to be outsourced
- Submit paperwork to accounting for billing.
Senior Accountant
Northfield Medical
05.2012 - 06.2017
- Moved over to outsourcing to develop a more structured department)
- Manage A/R department with collections for over 1000 accounts with $15 million in receivables
- Verify and issue credit memos
- Manage and pay all sales taxes in the 45 states we conduct business in
- Apply payments accurately and timely to open invoices
- Research all discrepancies
- Participate in the month end close.
Senior Auditor
Lincoln Financial
02.2008 - 03.2013
- Plan audit engagements, identify inherent risks and control objectives
- Draft Audit Reports and other written communications
- Conduct detailed audit work paper reviews
- Responsible for efficiency and effectiveness in performing tests to ensure conformity to thedepartment's Audit Approach
- Maintain effective relationships within the team, the department and the company
- Provide a point of escalation for problems related to the program such as response to issues relatedto testing and/or issue mitigation
- Interact regularly and collaboratively with Internal Audit peers in other locations to ensureconsistent methodologies and policies, all of which serve to foster a unified team atmosphere
- Develop and maintain effective relationships within the team, the department and the company.
Education
Bachelor of Science (BS) - Accounting
Queens College
Flushing, NYMaster of Business Administration (MBA) - Banking and Finance
Dowling College
Oakdale, NYSkills
Over 20 years retail experienceundefined
Accomplishments
- Supervised team of 400+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased profits by 30% without reducing customer satisfaction rates.
- Increased retention rate by 25%.
- Collaborated with a team in the development of a CRM system for greater visibility of the entire sales and repair process for maximum clarity for the entire team.
- Supervised customer service team and expanded from 1 local location to 5 locations nationally and strengthened the customer service procedures to help streamline efficiency.
Timeline
Sleep Expert
Mattress Firm
08.2023 - Current
Facilities District Manager
ModWash, NC & SC
12.2022 - 07.2023
District Manager
03.2020 - 12.2022
Operations Manager
Allied Universal
12.2019 - 03.2020
Regional Scheduling Manager
G4S Secure Solutions, G4S
07.2017 - 12.2019
Inside Sales National Manager
Northfield Medical
05.2012 - 06.2017
Customer Service Manager
Northfield Medical
05.2012 - 06.2017
Outsource Spend Analyst
Northfield Medical
05.2012 - 06.2017
Senior Accountant
Northfield Medical
05.2012 - 06.2017
Senior Auditor
Lincoln Financial
02.2008 - 03.2013
Owner
Encore Kids
03.2007 - 10.2018
Bachelor of Science (BS) - Accounting
Queens College
Master of Business Administration (MBA) - Banking and Finance
Dowling College
Similar Profiles
John ProwenJohn Prowen
Salesperson at Mattress FirmSalesperson at Mattress Firm
John ParraJohn Parra
Multi-Unit Store Manager at Mattress FirmMulti-Unit Store Manager at Mattress Firm
Evan BrownEvan Brown
Senior Store Manager (Formerly Area Manager) at Mattress FirmSenior Store Manager (Formerly Area Manager) at Mattress Firm
Ayah OweisAyah Oweis
Senior Art Director, Digital at Mattress FirmSenior Art Director, Digital at Mattress Firm
Travis MartinTravis Martin
Night Manager at Greensboro Urban MinistryNight Manager at Greensboro Urban Ministry