Yasmeen Abdelmuti
Augusta,GA
Summary
Detail-oriented Customer Service and Hospitality Professional experienced in driving guest satisfaction and enhancing service quality. Achieved consistent KPI targets through effective team leadership and comprehensive training programs. Focused on fostering exceptional customer interactions and contributing to overall company success.
Overview
6
6
years of professional experience
Work History
Sleep Expert
Mattress Firm
Augusta, GA
02.2026 - Current
- Delivered exceptional customer service, enhancing guest experience
- Facilitated individual sales, contributing to customer satisfaction
- Resolved customer support tickets efficiently
- Managed store operations to ensure smooth daily functioning
- Meeting daily KPIs
- Maintaining inventory
- Scheduling deliveries
- Managing accounts and financing
General Manager
Trulieve
Evans, GA
11.2023 - 02.2026
- Trained, coached, and developed team members to enhance skills and performance
- Maintained inventory and upheld standards to ensure optimal stock levels
- Addressed patient concerns promptly
- Ensured adherence to compliance and policies consistently
- Oversaw inventory management to uphold quality standards
Restaurant Supervisor
Augusta Marriott Convention Center
Augusta, GA
01.2023 - 09.2024
- Maintained daily sales records to ensure accurate reporting.
- Supervised, trained, and coached team members to enhance service quality and operational efficiency
- Ensuring all guests are dealt with in a professional, consistent manner
- Monitored food standards and ensured timely food service to maintain customer satisfaction
- Daily sales tracking
Gallery Host
Hyatt Place
Lakeland, FL
03.2021 - 01.2023
- Facilitated guest interactions to enhance overall satisfaction and experience.
- Guided guests in exploring local attractions and eateries to enhance their stay
- Handled check-ins and check-outs efficiently to ensure smooth guest transitions.
- Ensured accurate stock levels of food and bar items
- Ensured lobby and facilities cleanliness and presentation to promote guest satisfaction
- Managed reservation processing to ensure accurate and timely guest accommodations. and administrative duties for bookings
- Managed reservations and administrative duties for bookings to streamline guest experience
- Prepared and served beverages and food items to customers in a professional manner.
Education
Business management - Associate
Hillsborough Community College
Tampa, FLHigh school diploma or GED -
Skills
- Customer service
- Guest relations
- Inventory Management
- Supervising experience
- Training & Development
- Restaurant experience
- Hotel experience
- Digital proficiency
- Technical skills
- Multi-line phone systems
- Communication skills
- Guest support
Timeline
Sleep Expert
Mattress Firm
02.2026 - Current
General Manager
Trulieve
11.2023 - 02.2026
Restaurant Supervisor
Augusta Marriott Convention Center
01.2023 - 09.2024
Gallery Host
Hyatt Place
03.2021 - 01.2023
Business management - Associate
Hillsborough Community College