Mara Wallace
Groveland,FL
Summary
Environmental Engineering student blending academic excellence with 20+ years of customer service expertise. Proven interpersonal skills honed through years of fostering positive relationships. Adept at seamlessly integrating environmental engineering knowledge with a strong background in customer service. Committed to contributing a unique blend of technical and people-centric skills to drive success in a dynamic work environment. Eager to apply a comprehensive skill set to tackle environmental challenges and make a meaningful impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sleep Expert
Mattress Firm
11.2014 - 01.2024
- Certified Sleep Expert with over 200 hours of education supplemented with ongoing training.
- Familiar with 150+ products to best address guests' sleep needs by offering solution-based recommendations.
- Improved guest sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
- Navigated multi-level product databases, POS, CRM, and sales force software systems.
- Adapted to changing work demands, sales trends, and product transitions.
- Managed sensitive documents including customer invoices and store reports.
Teaching Assistant
Florida Polytechnic
08.2022 - 05.2023
- Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations.
- Conducted one-on-one and group tutoring to assist students with difficult lessons.
- Led class laboratory sessions to facilitate lab-related courses.
Assistant Manager
West Marine
01.2013 - 11.2014
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed large volume Commercial accounts and special orders.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted customers with parts lookup, maintenance, and repair consultation.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Bachelor of Science (B.S.) - Environmental Engineering
Florida Polytechnic University
Lakeland, Florida05.2025
Associate of Arts - STEM
Lake-Sumter State College
Leesburg, FL08.2020
Skills
- Positive and Upbeat
- Analytical Thinking
- Organized and Orderly
- Punctual and Reliable
- Active Listening
- Interpersonal Communication
- Office Management
- Customer Service
- Product and Service Knowledge
- Research and Analysis
Accomplishments
Phi Theta Kappa Member Since 2018
SWANA Member Since 2024 (Solid Waste Association of North America)
SWE Member Since 2024 (Society of Women Engineers)
Certification
Marine Mechanic Technician, Universal Technical Institute, Orlando, FL, 09/01/12
additional information - relevant current coursework
- Water and Wastewater Treatment
- Environmental Engineering Lab II
- Thermodynamics
- Probability and Statistics
Timeline
Teaching Assistant
Florida Polytechnic
08.2022 - 05.2023
Sleep Expert
Mattress Firm
11.2014 - 01.2024
Assistant Manager
West Marine
01.2013 - 11.2014
Bachelor of Science (B.S.) - Environmental Engineering
Florida Polytechnic University
Associate of Arts - STEM
Lake-Sumter State College
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