LAURA PFEIFF
Dynamic sales professional with over 20 years of experience in the retail and automotive sectors, showcasing a unique blend of collaboration and independence. Proven track record in building and nurturing client relationships, complemented by exceptional communication and listening skills that align seamlessly with customer needs and expectations. Quick to adapt to new technologies within competitive environments, driven by a positive attitude and a genuine passion for helping others. Prepared to leverage strong problem-solving abilities and customer service expertise to deliver outstanding support in any customer-focused role.
Work History
Sleep Expert
6 Months- Demonstrated selling experience in a fast-paced, service-oriented retail setting.
- Created great customer experiences by listening and developing strong rapport.
- Educated customers on sleep products and tailored recommendations to meet individual needs.
- Collaborated with team members to enhance customer service and improve in-store experience.
Backyard Specialist
11 Months- Assisted customers in product selection, enhancing overall shopping experience.
- Implemented promotional displays, driving sales and customer engagement.
- Resolved customer inquiries efficiently, fostering positive relationships and satisfaction.
- Conducted product demonstrations to educate customers on features and benefits.
Automotive Sales Consultant
2 Years 1 Month- Collaborated with finance team to facilitate seamless loan approvals for clients, ensuring timely transactions.
- Implemented strategies for upselling additional products and services, boosting overall revenue generation.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
Automotive Sales Consultant
8 Months- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
Automotive Sales Consultant
3 Years- Engaged customers through product knowledge and exceptional service, fostering long-term relationships.
- Assessed customer needs to recommend appropriate vehicles, enhancing satisfaction and loyalty.
- Utilized CRM software to manage leads and track sales progress, improving follow-up efficiency.
- Conducted vehicle demonstrations, highlighting features and benefits to increase purchase intent.
- Developed strong relationships with customers for repeat business and referrals.
Education
Certified Massage Therapist - Massage Therapy
Inside Journeyman Wireman - Electrician
Licensed Inside Journeyman Wireman
Licensed Philadelphia Electrical Contractor
Skills
Accomplishments
Experience starting and managing a solo massage practice after graduating from massage school.
Started brick-and-mortar retail store supplying massage equipment and supplies to massage professionals, Chiropractic offices and spas.
Built and managed multiple retail websites selling massage products across the U.S. and beyond.