Mitchell Heim
Syracuse,NY
Summary
Determined professional with strengths in organization, self-motivation, and time management. Known as a dedicated team player. Reliably completes top-notch work. Dependable multitasker, capable of working on many tasks at once. Capable of hard work in different conditions. Works effectively with the team to complete skilled work. Focused on quality and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Camping World
Cicero, NY
12.2022 - Current
- Supervised daily operations by establishing procedures and monitoring team performance.
- Guided the team to consistently achieve daily, weekly, and monthly production goals.
- Built and maintained sound business relationships with vendors and suppliers.
- Connected with customers to provide assistance, and collect feedback to optimize operations.
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities, and goals.
- Work with supervisors to create ideas to promote and drive business.
- Lead morning meetings with staff to go over the daily schedule and expectations.
Owner
Self Employed
Syracuse, NY
09.2015 - Current
- Operate pressure washer machinery safely and effectively to clean a variety of surfaces.
- Assist homeowners with routine exterior cleaning as well as in-depth projects on patios, driveways, roofs, gutters, and outdoor structures.
- Maintain cleanliness of truck fleets by brushing and pressure washing trucks for service providers of FedEx Ground.
- Haul supplies to work locations and organized professionally for easy use.
- Troubleshoot and resolve malfunctions with sprayers and other equipment.
- Improve customer satisfaction by finding creative solutions to problems.
- Maintain an established and organized schedule to manage time throughout the work day.
- Keep a safe work space by cleaning up debris and store all equipment.
- Inspect the final surface area after washing to ensure cleanliness.
Shop Supervisor
Camping World
Cicero, NY
04.2021 - 12.2022
- Assigned work to technicians accordingly.
- Work closely with technicians to ensure that each assignment was finished ahead of its deadline.
- Update date work orders and distribute appropriately.
- Problem solve and create solutions to issues.
- Task drivers with change outs in shop to ensure technicians have work in timely fashion.
- Over see detail department to make certain inventory is clean and presentable to company standards.
Lot Porter
Camping World
Cicero, NY
10.2020 - 04.2021
- Park and move RV units in a timely fashion.
- Ensures slide-outs are in, jacks are down, steps are down, select awnings are opened and the doors are unlocked.
- Maintains physical inventory on a weekly basis.
- Sweeps, picks up trash and debris, empties garbage cans, keeps lot clean and professional in appearance.
- Deliver and Pickup RV units to and from customer locations.
Truck Washer/Grounds Maintenance Worker
Licata Mobile Repair
Buffalo, NY
04.2013 - 09.2015
- Maintained cleanliness and presentation of FedEx Ground service providers trucks by brushing and pressure washing the exterior of the vehicles.
- Maintained equipment and made repairs as needed.
- Operated landscaping equipment to maintain grounds.
- Removed and properly disposed of debris to maintain worksite safety.
- Cut down dead trees and trimmed shrubbery to maintain appearance of the facility.
- Operated yard switcher to perform trailer inspections.
- Inspected trailers to ensure all lights and equipment were in working order.
- Drove fuel truck and fueled equipment as needed.
- Operated scissors lift to perform minor building maintenance.
- Used forklifts, pallet jacks, and hand trucks to move items throughout facility.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Headstone Artist
Niagara Monument Works
Niagara Falls, NY
03.2010 - 04.2013
- Cutout custom artwork on to headstones.
- Ensured designs and spelling were correct and accurate.
- Used tools such as sandblaster to achieve finished product on headstone.
- Was responsible for delivering and setting headstones at cemetery's.
Education
GED -
Grand Island Highschool
Grand Island, NY05-2011
Skills
- Passed the Civil Service Police written and Agility Test
- Problem solving
- Customer service
- Customer relations
- Incident management
- Decision making
- Safe driving
- Bidding processes
- Pressure washer equipment maintenance
- Preventive maintenance
- Cleaning and sanitizing
- Supply ordering
- Systems implementation
- Team leadership
- Staff management
- Workflow optimization
- Performance monitoring
- Goal setting
- Employee motivation
- Process improvements
- Backing up trailers
Certification
- Passed the Civil Service Police written and Agility Test.
Timeline
Operations Manager
Camping World
12.2022 - Current
Shop Supervisor
Camping World
04.2021 - 12.2022
Lot Porter
Camping World
10.2020 - 04.2021
Owner
Self Employed
09.2015 - Current
Truck Washer/Grounds Maintenance Worker
Licata Mobile Repair
04.2013 - 09.2015
Headstone Artist
Niagara Monument Works
03.2010 - 04.2013
GED -
Grand Island Highschool