Mitchell Holland
Orlando,USA
Summary
Customer service professional with a strong track record in claims processing and data analysis. Known for exceeding performance benchmarks and fostering client relationships that enhance customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Supplement Adjuster
Progressive Home
Aurora, USA
03.2023 - 01.2026
- Make initial contact to Insured and contractor within 24 hrs of supplement being assigned
- Review supplement and determine if items being requested by contractor are warranted for claim and covered by Insured policy.
- Informed Insured and contractor of any non-approved items with rationale and issued payment upon review completion
- Evaluated claims for property damage and liability issues.
- Collaborated with clients to gather detailed loss information.
- Investigated claims using interviews and inspections of damaged properties.
- Communicated effectively with policyholders regarding claim status updates.
- Coordinated with contractors for repairs and restoration estimates.
- Ensured compliance with regulatory requirements relating to claims handling.
- Built relationships with clients, underwriters, adjusters, brokers, and other stakeholders to facilitate effective claims handling
Claims Representative
Hartford Insurance
Aurora, USA
04.2015 - 03.2023
- Contacted insured after claim filing to gather additional information and review policy details.
- Made coverage decisions based on all gathered facts and communicated outcomes to insured.
- Facilitated team meetings in supervisor's absence to ensure ongoing communication.
- Moved from role of Customer Care Technician role where I answered phones and took initial report of claim to the position of Personal Lines Claims Adjuster in the Catastrophe Department in May of 2017. Then moved to Commercial Lines in June of 2019
- Finished at or above benchmark for measured metrics every year since joining the company.
Assistant Manager/Store Manager
GameStop
Aurora, USA
01.2007 - 01.2014
- Promoted from Assistant Manager to Store Manager within 18 months
- Managed daily store operations and ensured compliance with company policies.
- Managed staff of 4 sales associates, 2 team leaders and 1 assistant manager
- Trained and developed new associates on POS system and key sales tactics
- Oversaw inventory management and maintained optimal stock levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Compiled profit and loss reports to inform management decisions
- Developed staff schedules to meet store needs and enhance productivity.
- Implemented promotional displays that enhanced product visibility and drove sales
- Set marketing and P.O.P. elements for new sales and promotions
- Resolved customer complaints promptly to improve satisfaction levels.
- Conducted regular team meetings to communicate goals and updates effectively.
- Work with Law Enforcement in instances of theft or stolen product being traded in
Education
A+, Net+, Security+, Micorosft Office and CAPM certification -
Computer Training Source
Naperville, IL01-2015
General Studies -
College of DuPage
Glen Ellyn, IL01-1993
Skills
- Claims processing
- Data Analysis
- Detail Oriented
- Excellent customer service skills
- Team oriented
- Strong interpersonal skills
- Active Listener
Additional Information
Authorized to work in the US for any employer.
Timeline
Supplement Adjuster
Progressive Home
03.2023 - 01.2026
Claims Representative
Hartford Insurance
04.2015 - 03.2023
Assistant Manager/Store Manager
GameStop
01.2007 - 01.2014
A+, Net+, Security+, Micorosft Office and CAPM certification -
Computer Training Source
General Studies -
College of DuPage