Chasity Sneed
Frisco,TX
Summary
Property claims specialist focused on supplement review scope development and accurate claim settlements. Uses Xactimate RCV/ACV valuation, building code knowledge, and repair standards to close estimate gaps. Validates documentation and supports efficient resolution in high-volume claim workflows.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Supplement Adjuster
Progressive
Frisco, Texas
02.2022 - Current
- Accurate Xactimate estimating and supplement review support residential property claim outcomes.
- Complete roof and siding replacement evaluations, scope development, and claim resolution with strong attention to detail.
- Thorough review of contractor documentation, invoices, photographs, and supporting materials validates supplement requests.
- Closed gaps in estimate items and delivered accurate settlements with contractors and policyholders.
- Strong knowledge of building codes, manufacturer guidelines, and insurance repair standards guides repair decisions.
- Efficient handling of complex, high-volume claim inventories supports exceptional customer service.
Customer Service Retention Specialist
Porch
Bedford, TX
07.2021 - 02.2022
- Improved lending file accuracy by updating mortgage clauses to match requirements.
- Supported customer retention through respectful, effective communication.
- Aligned home policies with lender requests by increasing dwelling coverage and replacement cost.
- Resolved urgent coverage and documentation verification needs for lenders supporting loan approvals.
- Expanded professional knowledge through insurance workshops, courses, and webinars.
- Recovered porch customers during cancellation calls through empathetic objection handling.
- Enhanced customer loyalty and retention through targeted strategy development.
- Completed periodic customer contract reviews to support accuracy and compliance
Property Claims Adjuster
Liberty Mutual
Plano, TX
06.2016 - 12.2021
- Reviewed and settled property and total-loss claims by interpreting policy coverage, applying RCV/ACV valuation principles, and calculating accurate claim settlements.
- Created damage assessments, diagrams, and estimates in Xactimate while supporting contractors, restoration vendors, emergency services, and other claim resources.
- Negotiated settlement terms with policyholders, lienholders, and third parties, processed claim documents and payments, and followed underwriting and regulatory requirements.
- Explained coverage decisions, claim steps, repair options, and settlement outcomes while guiding policyholders through claims process.
- Supported training and onboarding for new team members while working with vendors including IAA and Copart to resolve claim and salvage matters.
Insurance Supervisor
State Farm
Richardson, TX
06.2014 - 01.2016
- Supervised State Farm insurance service teams handling policy updates and customer requests.
- Coached agents on policy processing, coverage changes, and customer communication.
- Reviewed State Farm claims files for accuracy, completeness, and compliance requirements.
- Coached and trained employees to improve skills and performance.Monitored team of 10 coworkers, evaluated agent performance, and implemented corrective actions to enhance team effectiveness.Measured KPIs on call waiting, call abandonment, and customer satisfaction surveys, setting targets for continuous improvement.Prepared reports and analyzed data to support management in enhancing agent performance and customer satisfaction.
Education
Associate of Arts - Criminal Justice
Collin County Community College District
Plano, TX05-2019
Skills
- Xactimate estimation and analysis
- Xactimate estimation
- Damage assessment
- RCV ACV valuation
- Supplement review
- RCV ACV valuation
- Claims negotiation
- Policy interpretation
- Policy interpretation
Certification
- Property & Casualty License June 2014 to Present
- Adjusters License November 2014 to Present
- Insurance Producer License
Affiliations
Phi Theta Kappa April 2019 to Present
Timeline
Supplement Adjuster
Progressive
02.2022 - Current
Customer Service Retention Specialist
Porch
07.2021 - 02.2022
Property Claims Adjuster
Liberty Mutual
06.2016 - 12.2021
Insurance Supervisor
State Farm
06.2014 - 01.2016
Associate of Arts - Criminal Justice
Collin County Community College District