Mitchell Jackson
Queens,NY
Summary
Highly experienced Managing Partner with a proven track record of achieving results through the effective leadership of high-performance teams. Known for making strategic decisions and planning with precision, I bring a resilient and forward-thinking approach to every challenge. Talented and results-oriented creative professional with experience leading teams, managing budgets and has the ability to provide superior customer service. Possesses excellent eye for detail and has a good understanding of brand voice and messaging.
Overview
6
6
years of professional experience
Work History
Managing Partner
NYC Film Lab
03.2021 - Current
- Built and managed our eCommerce stores using Squarespace.
- Monitored emails daily to answer any inquires and deescalated any customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Developed strategic communication and marketing plans.
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Monitored progress of projects, keeping on schedule and within budget.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager/Master Lab Tech
Brooklyn Film Camera
08.2018 - 03.2021
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Operated and maintained photo lab equipment and serviced clients.
- Managed all operations of the photo lab.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Photo Lab Technician
The Colorhouse, NYC
11.2017 - 08.2018
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Utilized EZ Controller and Photoshop to perform photo editing, retouching and restoration.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Performed opening and closing procedures to keep operations running smoothly.
Education
Associate of Science - Engineering (Pre-Engineering)
Borough of Manhattan Community College of The City University of New York
New York, NY01.2022
Skills
- Bilingual (Spanish)
- Project Management
- High-Pressure Environments
- Process Improvement Strategies
- Data Management and Automation
- Adobe Suite
- G-Suite
- Team Leadership
- Creative Strategies
- Creative Solutions
- Research and Development
- Photography (High undertsanding of film & digital)
Timeline
Managing Partner
NYC Film Lab
03.2021 - Current
Operations Manager/Master Lab Tech
Brooklyn Film Camera
08.2018 - 03.2021
Photo Lab Technician
The Colorhouse, NYC
11.2017 - 08.2018
Associate of Science - Engineering (Pre-Engineering)
Borough of Manhattan Community College of The City University of New York
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