To obtain a steady position in an organized work environment where safety comes first, offering the opportunity to use existing work skills and acquire new skills which would allow for advancement. Authorized to work in the US for any employer
Hi, I’m
Mitchell Johnson
Amarillo,TX
Summary
Overview
26
years of professional experience
1
Certification
Work History
Lowe's Home Improvement
Department Manager
01.2021 - 02.2023
Job overview
- Manage the entire department, schedules and staffing, deal with all major contractors
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Assisted in organizing and overseeing assignments to drive operational excellence.
Buffalo Wild Wings
Assistant Manager Operations
02.2019 - 01.2021
Job overview
- Manage all daily functions including hiring and termination, nightly financial services daily deposit controlling labor and food cost and also daily liquor counts
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
TrailersPlus
Store Manager
06.2018 - 09.2019
Job overview
- Sales experience, able to coach, train and close sales
- Handling all deliveries of trailers, parts, and supplies.
- Receiving and processing shipments
- Facility and grounds maintenance (cleaning and organizing building, shop, trailers, etc.)
- Showcases enthusiasm, professional attitude and appearance
- Service oriented to achieve highest level of customer satisfaction
- Flexible with job responsibilities and willing to help in multiple departments as needed
Burlington Northern /Santa Fe Railroad
Conductor/Switchman
02.2006 - 08.2016
Job overview
- Responsible for safely transporting trains from station to station. Assemble and disassemble trains within the yard. Keep current on all safety rules and regulations and ensure workplace organization.
Quick Quack Car Wash
Location Manager
06.2007 - 02.2008
Job overview
- Responsible for hiring and scheduling employees, ensure attention to safety policies, maintain equipment functions to provide timely service to customers.
Blue Beacon Truck Wash
Operations Manager
10.1996 - 10.2006
Job overview
- Hire, train, supervise, schedule and dismiss employees at the location. Responsible for the performance of all operations including safety issues, city ordinances and customer relations. Responsible for all upkeep and mechanical maintenance of the facility. Also on-call for any issues that may arise at anytime during my absence.
Education
Plainview High SchoolPlainview, TX
High school or equivalent
01.1994
University Overview
Skills
- Electrical
- Troubleshooting
- Project Management
- Facilities Maintenance
- Inventory Control
- Mechanic Experience
- Recruiting
- Supervising Experience
- Equipment Repair
- Restaurant Experience
- Management Experience
- Customer Service
- Budgeting
- Profit & Loss
- Quality Assurance
- Operations Management
- Store Management Experience
- Process Improvement
Certification
- Customer Focus & Orientation — Highly Proficient May 2019 Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
- Food Safety — Completed May 2020 Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Completed
- Management & Leadership Skills: Impact & Influence — Proficient July 2020 Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
- Supervisory Skills: Motivating & Assessing Employees — Completed May 2019 Motivating others through feedback to identify improvements or corrective actions. Full results: Completed
Additional Information
Additional Information
Skills Proven leader, good-natured and highly motivated individual looking for a position within an established company, with opportunity for growth and constant learning. Strong communicator both written and oral and an exceptional listener. Enjoy challenges and competition while maintaining safe operating procedures. Present a How we can do it. Attitude. Outstanding ability, to positively and effectively work within a team environment of a diversified work force. Excellent at making critical sound decisions while under pressure.Timeline
Department Manager
Lowe's Home Improvement
01.2021 - 02.2023
Assistant Manager Operations
Buffalo Wild Wings
02.2019 - 01.2021
Store Manager
TrailersPlus
06.2018 - 09.2019
Location Manager
Quick Quack Car Wash
06.2007 - 02.2008
Conductor/Switchman
Burlington Northern /Santa Fe Railroad
02.2006 - 08.2016
Operations Manager
Blue Beacon Truck Wash
10.1996 - 10.2006
Plainview High School
High school or equivalent