Mitchell Laffen
Mankato,MN
Summary
Highly driven worker successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Boulder Tap House
Mankato, MN
02.2021 - Current
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Implemented strategies for improving efficiency in the kitchen while minimizing waste.
- Worked closely with front-of-house personnel during peak hours ensuring customer satisfaction.
General Manager
Tee Times USA
Mankato
11.2022 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
Education
Bachelor of Science - Movement Science
Winona State University
Winona, MN05-2015
Skills
- Strong Work Ethic
- Effective Communicator
- Team Management
- Performance Improvement
- Policy Enforcement
- Advertising and marketing
- Operations Oversight
- Quality Management
Certification
- ServSafe Certified - October 2022
Timeline
General Manager
Tee Times USA
11.2022 - 04.2024
Kitchen Supervisor
Boulder Tap House
02.2021 - Current
- ServSafe Certified - October 2022
Bachelor of Science - Movement Science
Winona State University
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