Paul Gonzales
Austin
Summary
Results-driven individual skilled in customer service, with strong multitasking and time management capabilities. Focused on creating positive interactions that enhance customer retention and brand reputation.
Overview
14
14
years of professional experience
Work History
Kitchen Supervisor
Pita Fusion
10.2010 - 03.2025
- Supervised training of restaurant staff, driving operational efficiency across all departments.
- Resolved customer complaints quickly to sustain high satisfaction rates.
- Maintained adherence to health codes and sanitation standards within operations.
- Optimized inventory management processes, reducing waste effectively.
- Enhanced guest experiences by promoting seamless communication between kitchen and dining staff.
- Monitored food quality to ensure adherence to established standards and customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
Education
High School Diploma -
Mcneil High School
Austin, TX05.2000
Skills
- Customer sales management
- Planning workflows and schedules
- Supervising staff effectively
- Ensuring quality standards
- Optimizing time and resources
- Strong communication abilities
- Fostering motivation in teams
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Attention to detail
- Fast-paced environment
- Food preparation
- Order taking accuracy
Education and Training
other
Timeline
Kitchen Supervisor
Pita Fusion
10.2010 - 03.2025
High School Diploma -
Mcneil High School
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