Louis Louis

• Utilized Salesforce CRM and property management software to enhance operational efficiency.
• Led qualification processes and managed sales pipelines effectively.
• Developed strong client relationships through proactive communication and objection handling.
• Negotiated contracts and closed deals to achieve sales targets.
• Employed time management and organizational skills to optimize workflow.
• Maintained Washington broker’s license to ensure compliance with regulations.

Delivered high-impact customer service through clear communication and active listening.

• Evaluated claims, reviewed policy coverage, and guided clients on approval and denial processes.
• Coordinated emergency repairs with contractors, enhancing claim cycle efficiency.
• Assessed property damage from water, fire, and fallen trees, producing accurate cost estimates for claims.

• Managed portfolio of 60+ vacation rental properties, enhancing revenue through occupancy optimization and guest satisfaction.
• Supervised field team of maintenance technicians, cleaners, and contractors; created schedules to ensure operational readiness.
• Engaged in sales and marketing initiatives, maximizing rental income and increasing booking volume.
• Onboarded new properties by presenting Vacasa program and converting prospects into long-term clients.
• Coordinated maintenance activities, obtained contractor bids, and oversaw project completion to maintain asset quality.

• Conducted inspections for banks, lenders, insurance companies, and investors, delivering comprehensive condition reports.
• Verified rent rolls, occupancy statements, and construction progress to facilitate informed investment decisions.

Coordinated inspection schedules with owners, managers, and vendors to ensure prompt reporting.

• Daily operations management for a multi-state high volume law firm.
• Developed and implemented strategies to meet both regulatory and client requirements.
• Maintain budgetary guidelines while meeting enterprise-wide goals.
• Hired and trained core start-up teams in satellite offices in accordance with company policies and procedures.
• Oversaw 50 plus legal assistants, clerks, telephone representatives and production staff.
• Audited staff performance to ensure compliance and productivity.