Mitchell Macaluso

• Managed administrative logistics of events planning and event promotions.
• Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
• Help run in-game promotions on the field before, during, and after the game.

Puck Patrol/September 2022-Present

• Help manage game/entertainment operations for fun fan experience.
• Set up and take down equipment before and after games.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Managed administrative logistics of events planning, event booking and event promotions.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Communicated with team members and management to obtain current information on venue attractions and related logistics.

Ops Manager/October 2021-Present

• Manage load banks, unload, and van lines.
• Develop and trained package handlers.
• Youngest hired manager at North Milwaukee site at 21.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Reviewed shift reports to understand current numbers and trends.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.

Door To Door Sales/Supervisor/Lawn Technician/January 2017-January 2021

• Led company with 56 door to door sales in 2019.
• Led teams as supervisor in breaking Milwaukee branch sales record.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Youngest supervisor in company history at age of 19.