Victor Scherer
Quincy,IL
Summary
Developed skills in fast-paced gaming environment, including problem-solving and technical troubleshooting. Demonstrates strong communication and analytical abilities, contributing to successful project outcomes. Seeking to leverage these transferable skills in new and challenging field.
Overview
5
5
years of professional experience
Work History
Game Operations Intern
Quincy University
08.2024 - Current
- Ensured timely set-up and breakdown of equipment used during games or special events.
- Handled ticketing issues promptly, ensuring a positive experience for both fans and visiting teams alike.
- Assisted in organizing and executing sporting events, ensuring smooth operations.
- Coordinated various event-related tasks under pressure, including setting up venues, managing time schedules, and addressing on-site issues.
- Worked closely with staff to provide excellent fan experiences during university sports events.
Sales Associate
Americanas
01.2020 - 06.2021
- Provided customer service, assisted with product sales, and maintained inventory.
- Developed strong communication and sales skills through direct interaction with customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Science - Sports Management
Quincy University
Quincy, IL05-2026
Skills
- Customer support
- Game analytics
- Social media marketing
- Strong organizational and multitasking abilities
- Effective verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Problem-solving under pressure
- Event coordination and customer service
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Game Operations Intern
Quincy University
08.2024 - Current
Sales Associate
Americanas
01.2020 - 06.2021
Bachelor of Science - Sports Management
Quincy University
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