Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Mitchell Mack

Tucson,AZ

Summary

Reliable and adaptable professional with 6 years of experience across retail, food service, hospitality, and logistics environments. Proven ability to deliver excellent customer service, manage inventory, and ensure operational efficiency in fast-paced settings. Eager to leverage strong multitasking and problem-solving skills in a challenging new role.


Dynamic and dedicated professional with a strong background in customer service and food service at Casino Del Sol Resort. Proven ability to enhance guest experiences through effective problem resolution and relationship building. Skilled in time management and proficient in payment processing, consistently delivering exceptional service in high-pressure environments.


Reliable logistics professional with extensive experience in inventory management and stock replenishment. Known for effective team collaboration and consistently meeting operational goals. Recognized for adaptability and strong work ethic.


Experienced with managing night audit duties, including financial reconciliation and report generation. Utilizes customer service skills to address guest inquiries and resolve issues efficiently. Knowledge of front desk operations and hotel management software, ensuring smooth and accurate night-time operations.

Overview

6
6
years of professional experience

Work History

Banquet Server

Casino Del Sol Resort
06.2017 - 07.2018
  • Delivered exceptional service to guests during large-scale events.
  • Set up and cleaned banquet areas, ensuring readiness for service.
  • Collaborated with kitchen staff to coordinate timely food service.
  • Managed guest inquiries, providing prompt and friendly assistance.

Prep Cook

Casino Del Sol Resort
07.2018 - 05.2020
  • Prepared ingredients for various dishes, ensuring freshness and quality standards.
  • Operated kitchen equipment safely and efficiently to maintain workflow.
  • Assisted in menu preparation by following recipes accurately and consistently.
  • Maintained cleanliness of workstations, adhering to sanitation guidelines rigorously.

Front Desk Night Auditor

Casino Del Sol - Estrella Hotel
07.2021 - 06.2023
  • Managed nightly audits to ensure accurate financial reporting and inventory control.
  • Processed guest check-ins and check-outs efficiently, enhancing customer satisfaction.
  • Resolved guest inquiries and concerns promptly, maintaining positive relationships.
  • Conducted end-of-day reconciliations for cash drawers and credit transactions.
  • Collaborated with housekeeping staff to maintain cleanliness and readiness of rooms.
  • Maintained detailed logs of incidents and important communications during shifts for management review.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.

Customer Service Representative/Auto Parts Delivery Driver

AutoZone
12.2024 - 11.2025
  • Resolved customer inquiries with effective communication and problem-solving skills.
  • Managed inventory levels, ensuring product availability and timely restocking.
  • Delivered exceptional service by assessing customer needs and recommending appropriate products.
  • Collaborated with team members to streamline processes and enhance overall customer satisfaction.
  • Trained new staff on company policies, product knowledge, and customer service practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Delivery Driver

Amazon Flex
11.2024 - Current
  • Delivered packages efficiently, ensuring timely arrival at designated locations.
  • Maintained accurate records of deliveries and customer interactions.
  • Collaborated with warehouse staff to streamline loading and unloading processes.
  • Delivered packages to customer doorsteps and business offices.

Education

No Degree -

Avalon School
Saint Paul, MN

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Strong teamwork
  • Time management
  • Food service
  • Customer assistance
  • Credit and cash payments
  • Welcoming guests
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Complaint handling
  • Conflict resolution
  • Payment processing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Important To Me

Work-life balanceCompany CultureFlexible work hoursPaid time offPaid sick leave

Timeline

Customer Service Representative/Auto Parts Delivery Driver

AutoZone
12.2024 - 11.2025

Delivery Driver

Amazon Flex
11.2024 - Current

Front Desk Night Auditor

Casino Del Sol - Estrella Hotel
07.2021 - 06.2023

Prep Cook

Casino Del Sol Resort
07.2018 - 05.2020

Banquet Server

Casino Del Sol Resort
06.2017 - 07.2018

No Degree -

Avalon School