Mitchell Martinez
Quincy,Massachusetts
Summary
Hardworking Service Desk Engineer bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of professional experience
Work History
Service Desk Engineer
NWN Carousel
05.2020 - Current
- Provided Level 1 and Level 2 Desktop Support via phone, email and chat
- Developed and revised knowledge base articles
- Managed User Access Control in Active Directory Environment, Mentored Service Desk Engineers
Associate Trainer
Panera Bread
04.2019 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Executed sandwich artistry duties with very low occurrence of errors.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Web developer intern • workership
09.2018 - 12.2018
- Developed Workership intranet system using front end web technologies such as HTML, CSS and Javascript; as well as back-end technologies (PHP, MySQL)
Education
Master of Science - Computer Information Systems
Boston University
Boston, MA12.2023
Bachelor of Science - Information Technology
University of Massachusetts - Boston
Boston, MA08.2019
Skills
- HTML5
- CSS3
- Javascript/TypeScript
- jQuery
- Nodejs
- Reactjs
- Angularjs
- PHP
- SQL
- Python
- C
- Wordpress
- MongoDB
Timeline
Service Desk Engineer
NWN Carousel
05.2020 - Current
Associate Trainer
Panera Bread
04.2019 - 05.2020
Web developer intern • workership
09.2018 - 12.2018
Master of Science - Computer Information Systems
Boston University
Bachelor of Science - Information Technology
University of Massachusetts - Boston
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