Mitchell Morrissey
Richmond,VA
Summary
Hardworking and passionate individual with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals And drive customer service.
Overview
5
5
years of professional experience
Work History
Resource Planning Analyst
T-Mobile
12.2021 - Current
- Monitoring productivity for each frontline team.
- Reviewing and providing relevant reports for use in making business decisions.
- Collecting real time data and insights and relaying them to their respective teams/areas.
- Scheduling trainings, focus groups, shift flex ins and outs, as well as other various segments.
- Working emailed requests for schedules, time-off, productivity insights, and separations.
Assistant Customer Service Manager
Publix Supermarkets
05.2018 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Created a schedule for the customer service department each week.
- Prepare, proof, and process weekly payroll For the eact department in the store.
- Maintain compliance with both state and federal money service standards/regulations.
- Complete paperwork and processing for all new hires to the store for all departments.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO06.2024
High School Diploma -
Mills E. Godwin High School
Richmond, VA06.2017
Skills
- Workforce Planning
- Operations Analysis
- Creating a positive and welcoming work environment
- Punctual
- Adaptive to different communications, trainings, and learning styles
- Trustworthy
- Team-oriented
Timeline
Resource Planning Analyst
T-Mobile
12.2021 - Current
Assistant Customer Service Manager
Publix Supermarkets
05.2018 - 12.2021
Bachelor of Science - Business Management
Colorado Technical University
High School Diploma -
Mills E. Godwin High School
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