Mitchell Nelson
Long Beach,WA
Summary
Detail-oriented freight delivery assistant with proven skills in optimizing delivery schedules and managing inventory. Committed to enhancing operational efficiency and delivering exceptional customer service.
Overview
4
4
years of professional experience
Work History
Freight delivery assistant
Douglas Freight
Gulfport, Mississippi
03.2024 - 03.2025
- Assisted in loading and unloading packages for timely deliveries.
- Organized delivery schedules to optimize route efficiency and reduce delays.
- Communicated with drivers to confirm delivery status and address issues.
- Maintained inventory records for accurate tracking of shipments and supplies.
- Utilized handheld devices for scanning packages during transit and processing.
- Collaborated with team members to ensure all safety protocols were followed.
- Ensured that all deliveries were complete, accurate and on time.
- Resolved customer complaints in a professional manner when necessary.
- Received instructions from supervisor about daily assignments.
- Assisted with loading and unloading product from trucks.
- Managed paperwork related to deliveries including proof of delivery documents.
- Utilized GPS navigation systems for efficient routing purposes.
- Delivered items to customers and presented invoices for payments.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
sales and delivery
Detail World
Gulfport, Mississippi
03.2023 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
pre load
UPS
Gulfport, Mississippi
03.2021 - 03.2023
- Inspected shipments for accuracy and compliance with safety standards.
- Coordinated with team members to optimize loading processes and workflow.
- Operated scanning equipment to track shipments in real-time accurately.
- Responded promptly to customer inquiries via phone or email.
- Performed regular cycle counts of inventory items in order to maintain accurate records.
- Communicated with truck drivers regarding delivery schedules, pickup times.
- Verified accuracy of incoming and outgoing shipments against shipping documents.
- Stacked boxes neatly on pallets for easy access during loading process.
- Provided assistance to other members of the team as needed.
- Ensured that all packages were properly labeled, sealed, and loaded in designated areas.
- Utilized hand-held scanners to track orders throughout the warehouse process.
- Verified loads against shipping papers, noting in writing any overages, shortages or damages.
- Read work orders or received oral instructions to determine work assignments or material and equipment needs.
- Verified shipping labels as orders came in.
- Coordinated with team members to efficiently organize the loading dock area.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05-2021
Skills
- Route optimization
- Package handling
- Inventory management
- Delivery scheduling
- GPS navigation
- Customer relationship management
Timeline
Freight delivery assistant
Douglas Freight
03.2024 - 03.2025
sales and delivery
Detail World
03.2023 - 02.2024
pre load
UPS
03.2021 - 03.2023
High School Diploma -
Gulfport High School
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