Victoria Hicks
Daytona Beach,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
11
11
years of professional experience
Work History
Delivery Driver Assistant
Self Employed
Daytona Beach, Florida
03.2022 - Current
- Delivered packages on time according to assigned schedule.
- Provided courteous customer service while delivering goods to residential and commercial customers.
- Collected payments from customers upon completion of delivery if necessary.
- Communicated with customers to confirm delivery details and address inquiries.
- Verified accuracy of deliveries by comparing items to packing slips.
- Organized delivery schedules to ensure timely and accurate deliveries.
- Utilized GPS navigation system for efficient routing of deliveries.
- Inspected vehicle before each shift to ensure it was roadworthy and safe for operation.
- Ensured that all safety protocols were followed during loading and unloading process.
- Secured customer signatures to verify successful delivery of packages.
- Supported inventory management by tracking delivered items accurately.
Home Health Aide
Self Employed
Demorest, Georgia
05.2018 - 05.2022
- Provided personal care and assistance with daily living activities.
- Assisted clients with bathing, dressing, and incontinence care.
- Assisted patients with personal hygiene tasks and completed household chores.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Changed bed linens regularly to promote cleanliness and comfort for clients. and maintained a clean living environment for the client's safety.
- Ensured clean and organized environment to enhance client comfort and safety.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Accompanied clients to doctors' offices and provided transportation and assistance.
- Prepared meals and snacks according to prescribed diets.
- Communicated effectively with clients, families, and healthcare professionals.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Enhanced patient well-being and quality of life through compassionate care.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Documented care provided to maintain accurate records of client treatments and progress. and submitted notes to supervisor.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained a clean and well-organized environment for client happiness and safety.
- Dressed, groomed, and fed patients to assist with their daily living activities. patients with limited physical abilities to support basic needs.
- Ensured clients received nutritious meals through attentive cooking and meal planning. of assistance with cooking, meal preparation, and shopping.
- Provided entertainment and companionship through conversation, reading, and board games.
Barista
Chartwells Higher Education
Demorest, Georgia
07.2017 - 06.2018
- Engaged with customers to provide excellent service and product recommendations.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served various coffee beverages to students and staff.
- Operated espresso machines, grinders, and other coffee-making equipment.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Tailored drink orders according to individual customer preferences based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
Cashier
Zaxbys
Toccoa, Georgia
03.2015 - 01.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash register operations and managed cash drawer accuracy.
- Collected payments and provided accurate change.
- Trained new cashiers on register procedures and customer interactions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally in accordance with company policy.
- Resolved customer inquiries and concerns promptly and professionally.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness and organization of work area during shifts.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Kept records of purchases and maintained an orderly checkout area.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Counted cash in drawers to verify correct amounts at shift start. in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted with food preparation and maintained food safety standards.
Education
Mountain Education Charter High School
Eastanollee, GASkills
- Delivery tracking
- Order accuracy
- Efficient route planning
- Delivery verification
- Delivery documentation
- Safety compliance
- Health and safety compliance
- Safe driving practices
- Delivery unloading
- Product transport
- Payment collection
- Package handling
- Route optimization
- Time management
- Attention to detail
- Professionalism and punctuality
- Customer service
- Effective communication
- Strong communication skills
- Problem solving
- Organization
- Quality controls
- Basic math
- Organizational skills
- Payment collection
- Route optimization
- Sales transactions
- Inventory management
- Cash register operation
- Conflict resolution
- Training new employees
- Empathy and patience
- Product restocking
- Multitasking and organization
- Dependability and reliability
- Point of sale operation
- Time management skills
- Money handling
- Customer assistance
- Issue resolution
- Expense tracking
References
References available upon request.
Timeline
Delivery Driver Assistant
Self Employed
03.2022 - Current
Home Health Aide
Self Employed
05.2018 - 05.2022
Barista
Chartwells Higher Education
07.2017 - 06.2018
Cashier
Zaxbys
03.2015 - 01.2018
Mountain Education Charter High School