Mitchell Potapa
Washington,MI
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
11
11
years of professional experience
Work History
Associate Banker ME
Chase
01.2023 - Current
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Established rapport with new clients to increase satisfaction and loyalty.
- Monitored and verified suspicious activity on customer accounts.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
Associate Banker
Chase
02.2021 - 12.2022
- Maintained friendly and professional customer interactions.
- Educated customers on features and benefits of banking products and services.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Waiter
Pine House Kitchen & Bar
02.2019 - 07.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Waiter
Buffalo Wild Wings
09.2016 - 04.2018
- Same responsibilities as previously listed.
Assistant GM
Emagine
08.2013 - 08.2016
- Developed a high-performing team through effective recruitment, training, and performance evaluations.
- Provided support during staff shortages by stepping in to fill various roles as needed within the establishment.
- Conducted regular inspections of facilities ensuring cleanliness and proper maintenance were always maintained at optimal levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Almont High School
Almont, MI05.2012
Skills
- Due diligence
- Exceptional customer service
- Cross-Selling and Partner Referrals
- Honest and Dependable
- Prospect Calling
- Product and Service Sales
- Self-motivated nature
- Relationship Building
- Pleasant and Personable
- Team Cooperation
Timeline
Associate Banker ME
Chase
01.2023 - Current
Associate Banker
Chase
02.2021 - 12.2022
Waiter
Pine House Kitchen & Bar
02.2019 - 07.2020
Waiter
Buffalo Wild Wings
09.2016 - 04.2018
Assistant GM
Emagine
08.2013 - 08.2016
High School Diploma -
Almont High School
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