Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mitchell Racette

Oxford,MI

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

8
8
years of professional experience

Work History

Shift Lead

Ilitch Sports and Entertainment
04.2025 - Current
  • Lead a small crew of workers to maintain parking garages and lots
  • Responsible for upkeep of six parking garages and over twenty parking lots
  • Worked with parking department and event staff to create a daily maintenance plan
  • Relayed expectations from management to my workers and ensured all tasks were completed
  • Assisted guests within our facilities
  • Repaired and maintained mechanical gate-arms and kiosks
  • Trained new employees and delegated daily tasks and responsibilities
  • Kept employees operating productively and working on task to meet management and customer expectations

Service Advisor

Capital Honda
05.2024 - 04.2025
  • Assisted a wide range of clients in repairing and maintaining their vehicles.
  • Relayed information from clients to technicians to make sure quality work was done within customers schedule and price constraints.
  • Explained vehicle and part failures to customers and what would be needed to resolve issue.
  • Filed and completed claims with warranty and insurance companies to ensure proper payment for completed projects.
  • Worked with the parts department to ensure correct parts were ordered in a timely fashion.
  • Maintained high customer satisfaction standards to exceed targets.

Administrator

Capital Honda
05.2023 - 05.2024
  • Checked customer paperwork from service department to ensure proper payment has been made.
  • Followed American Honda guidelines to ensure warranty paperwork was properly completed and filed.
  • Checked in new inventory to ensure no damage was incurred during transport and correct vehicles were delivered.

Detailer/Porter

Capital Honda
01.2022 - 05.2023
  • Moved vehicles from service lane to mechanic bays.
  • Washed vehicles after services were completed.
  • Drove customers to and from dealership.
  • Cleaned trade in vehicles to prepare them for listing.
  • Spot cleaned vehicles before delivery to customers.

Morning Unloader

UPS
07.2021 - 10.2021
  • Unloaded semi-trailers before drivers arrived for routes.
  • Scanned and sorted packages to ensure they made it to the correct destination.

Seasonal Receiving/stocking

Meijer
02.2020 - 04.2020
  • Responsibilities included sorting of incoming merchandise and stocking those items as needed, as well as assisting customers.

Seasonal Package Runner

UPS
12.2019 - 12.2019
  • Assisted drivers in delivering packages.
  • Main responsibilities consisted of running packages to doors as well as sorting the packages.

Detailer/Car Porter

Marsh Auto Sales
09.2018 - 09.2019
  • Detailed incoming auction cars while employed.
  • Responsible for organization of 100+ vehicles on lot as well as lot cleanliness.
  • Performed light maintenance such as batteries, fluids, etc...
  • Performed touch-ups as well as undercoated trucks.
  • Test drove and inspected incoming vehicles for possible issues.

Associate Team Member

Tractor Supply Co.
04.2017 - 09.2018
  • Assisted customers in searching for merchandise
  • Operated cash register
  • Top priority was stocking oversized items such as feed bags and concrete mix
  • Responsible for keeping store in order

Education

Bachelor's Degree - Agribusiness Management, Business

Michigan State University
East Lansing, MI
04-2024

High School -

Lake Orion Community Schools
Lake Orion, MI
01.2019

Skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint
  • Leadership
  • Job pricing and quoting
  • Conflict resolution
  • Project management

Timeline

Shift Lead

Ilitch Sports and Entertainment
04.2025 - Current

Service Advisor

Capital Honda
05.2024 - 04.2025

Administrator

Capital Honda
05.2023 - 05.2024

Detailer/Porter

Capital Honda
01.2022 - 05.2023

Morning Unloader

UPS
07.2021 - 10.2021

Seasonal Receiving/stocking

Meijer
02.2020 - 04.2020

Seasonal Package Runner

UPS
12.2019 - 12.2019

Detailer/Car Porter

Marsh Auto Sales
09.2018 - 09.2019

Associate Team Member

Tractor Supply Co.
04.2017 - 09.2018

Bachelor's Degree - Agribusiness Management, Business

Michigan State University

High School -

Lake Orion Community Schools

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