MITCHELL SANCHEZ
HVAC VRF/ Ductless Professional
Grand Prairie,TX
Summary
Efficient professional with 10+ years of field experience and a proven knowledge of computer aided engineering, product design, and value engineering. Aiming to leverage my skills to successfully fill the VRF and Ductless support role at your company.
Overview
23
23
years of professional experience
Work History
Product Service Coordinator III
Lennox International
11.2022 - Current
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
VRF & Ductless Training Manager
Carrier Enterprise HQ
Carrollton, Texas
12.2019 - 11.2022
- Create technical training for the Toshiba Carrier VRF and Ductless product.
- Facilitate technical training to engineers, contractors, technicians and owners.
- Post pandemic job specific training of current installation projects over specific rules and best practices.
- Review manuals and test function procedures of the Toshiba Carrier VRF and Ductless product.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Developed departmental systems and procedures to better align workflow processes.
- Developed surveys to identify training needs based on projected production processes and changes.
Application Engineer II Specialists
Lennox International
11.2018 - 10.2019
- Assist CSE, Engineers, MR’s, Premier Dealers and Contractors in USA & Canada reviewing and comparing mechanical schedule of projects with VRF technology.
- Design refrigerant piping layouts to ensure the VRF system is within manufacture specifications using Bluebeam & Auto CAD softwar.
- Ensure all projects are designed and quoted on time to meet customer needs.
- Used Bluebeam and Auto CAD to prepare technical drawings, specifications and cost estimates of commercial distribution products and services.
Product Applications Engineer/ Technical Support Specialists
Johnson Controls, JCI
03.2017 - 11.2018
- Provided technical support/ troubleshooting and technical documentation for Distributors, Dealers, and Contractor’s and in users regarding Hitachi VRF and Ductless product.
- Review product manuals and provide feedback and recommendations to clients to assist with installations of the JCI products VRF/ Ductless.
- Process warranty claims, warranty registration and commissioning of Ductless & VRF applications.
- VRF Product Manger and I built and installed the first Ductless Mini Split Lab at Johnson Controls Dallas Training Center which is used for training and testing purposes.
- Conducted research to determine client needs and implemented product testing plans.
- Answered over 20+ customer phone inquiries daily, increasing end-user satisfaction rates 95%.
Lead Residential Applications Specialist
Daikin
04.2015 - 03.2017
- Provide technical support for Contractors, Manufacturer Representatives, Distributors and Dealers.
- Review product manuals provide feedback and recommendations to help assist customers installing Daikin products.
- Review and conduct research when emails are received concerning Daikin applications and provide feedback.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Technician, Installer and Quality Inspection Specialist
The On Time Experts
03.2012 - 04.2015
- Perform annual maintenance on Residential HVAC systems.
- Perform quality inspections on new installs to ensure that they meet code requirements per city ordinance.
- Used hand and power tools to align and assemble component parts.
- Maintained quality assurance and customer satisfaction objectives.
- Engaged with 5+ customers daily regarding purchases, troubleshooting issues and warranties.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Completed job reports and logs immediately following service calls.
- Executed diagnostics, troubleshooting and evaluations on Goodman, Lennox, Carrier, Train, Mitsubishi, Rheem and Daikin.
- Read blueprints, schematics and technical drawings.
- Performed routine maintenance on all types of equipment for manufacturing operations.
- Advised and recommended solutions and products to meet customer's needs.
- Read schematics for associated equipment to solve problems.
Ships Serviceman
United States Navy
07.2001 - 07.2005
- Ships Serviceman 3rd Class.
Education
Certification HVAC-R -
LINCOLN TECHNICAL INSTITUTE
Grand Prairie, TXSkills
- Decision Making
- Staff Development
- On-the-Job Training
- Training Program Development
- Verbal and Written Communication
- Classroom Training
- Testing Procedures
- Customer Service
- Remote Employee Training
- Individual Trainings
- Content Development
- Training Methods
- Training material updates
- Product Development
- Course Development
- Technical training
- Supply Control
- Customized training
- Public Speaking
- Training solutions development
- Process evaluation and enhancement
- Relationship Building
- Improvement Recommendations
- Problem-Solving
- Reliability
- Goal Setting
- Problem-solving aptitude
- Adaptability and Flexibility
- Written Communication
- Adaptability
- Self Motivation
- Continuous Improvement
- Regulatory Compliance
- Process Improvement
- Best Practices Implementation
- Document Control
- Project assistance
- Project Support
- Professional Networking
- Cross-Functional Collaboration
- Decision-Making
- Multitasking Abilities
Additional Information
- LICENSES AND CERTIFICATIONS , EPA Universal State Registration
Timeline
Product Service Coordinator III
Lennox International
11.2022 - Current
VRF & Ductless Training Manager
Carrier Enterprise HQ
12.2019 - 11.2022
Application Engineer II Specialists
Lennox International
11.2018 - 10.2019
Product Applications Engineer/ Technical Support Specialists
Johnson Controls, JCI
03.2017 - 11.2018
Lead Residential Applications Specialist
Daikin
04.2015 - 03.2017
Technician, Installer and Quality Inspection Specialist
The On Time Experts
03.2012 - 04.2015
Ships Serviceman
United States Navy
07.2001 - 07.2005
Certification HVAC-R -
LINCOLN TECHNICAL INSTITUTE
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