Mitchell Spivey
Virginia Beach,VA
Summary
I have worked a variety of part-time and full-time jobs while attending high school and then college, including customer service, food preparation, as well as technical work with small engines, while being told I excelled in each by my supervisors/managers. This has provided me with a broad foundation of experiences to feel confident in my ability to exceed expectations as I re-enter the workforce.
Overview
3
3
years of professional experience
Work History
Call Center Representative
KW Call Center Services
Superior, WI
09.2022 - Current
- Maintained records of customer interactions, transactions, comments and complaints.
- Offered additional products or services to enhance customer experience.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Sales Associate
Royal Farms
Virginia Beach, VA
08.2023 - 01.2024
- Maintained cleanliness of store environment including floors, windows, displays.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Triage
Land and Coates
Virginia Beach, VA
02.2022 - 09.2022
- I would perform minor maintenance on lawn mowers and other equipment with small engines. This would include but is not limited to changing oil, sharpening lawn mower blades and chain saw blades, and replacing damaged tires.
- Keeping a clean and organized workspace.
- Communicate with customers concerning inquiries on a service or potential service.
Education
High School Diploma -
Floyd Kellam High School
Virginia Beach, VA06-2019
Some College (No Degree) - Applied Mathematics
Old Dominion University
Norfolk, VASome College (No Degree) - Applied Mathematics
Tidewater Community College
Norfolk, VASkills
- Account updating
- Complaint resolution
- Payment Processing
- Technical Support
- Data Entry
- Customer Relationship Management
- Customer Service
- Call Control
- Quality Assurance
- Call Center Operations
- Customer Support
- Gathering information
- Customer communications
- Providing customer support
- Call documentation skills
- Product Upselling
- Proficient with Word, Excel, and Powerpoint
Timeline
Sales Associate
Royal Farms
08.2023 - 01.2024
Call Center Representative
KW Call Center Services
09.2022 - Current
Triage
Land and Coates
02.2022 - 09.2022
High School Diploma -
Floyd Kellam High School
Some College (No Degree) - Applied Mathematics
Old Dominion University
Some College (No Degree) - Applied Mathematics
Tidewater Community College
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