Mitchell Taylor
IT Support Specialist
Livingston,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
26
26
years of professional experience
2011
2011
years of post-secondary education
5
5
Certifications
Work History
Site Management/Systems Administrator
Square Space Storage
Livingston , TX
05.2023 - Current
- Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
- Served as point of contact for facility maintenance requests, coordinating prompt resolution of issues impacting daily operations.
- Enhanced site efficiency by streamlining administrative processes and implementing new software solutions.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
- Conducted routine and emergency maintenance of assigned data center equipment.
Owner/Project Manager/Systems Administrator
Twisted T Transport LLC
Livingston, TX
08.2016 - 04.2023
- Streamlined project management processes for increased efficiency and timely deliverables.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
Lead Engineer/Systems Administrator
Cordova Group LLC
Puerto La Cruz, Venezuela
02.2008 - 07.2016
- Utilized low level gamma radiation to monitor and troubleshoot impacts of changes to infrastructure and processing of heavy crude; effectively determining courses of actions based on mechanical or process conditions
- Designed and implemented monitoring and evaluation software to track progress towards desired outcomes.
- Reviewed calculations and analytical data to maintain accuracy of technical reports
- Presented technical findings clearly and concisely during client meetings, fostering trust and confidence in our engineering capabilities.
- Minimized production defects, conducting rigorous unit, integration, and system testing.
- Integrated and updated software products to boost system compatibility.
- Improved system performance by implementing server upgrades and hardware replacements.
- Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
- Proactively identified areas for improvement in the IT infrastructure, recommending appropriate technology solutions to boost productivity and performance levels.
Owner/Diagnostic Technician/System Administrator
Taylor Tech Solutions
Livingston, TX
09.2004 - 05.2009
- Designed and Implemented Network for 3 Sonic locations
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Linked computers to network and peripheral equipment.
- Conducted thorough testing of newly-installed hardware components to ensure compatibility with existing systems.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
CSE Server Suppport/Software Analyst
Dell Computers
Round Rock, Texas
12.2002 - 04.2005
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Handled initial troubleshooting and escalation of service requests.
- Demonstrated strong problem-solving abilities when troubleshooting equipment malfunctions or process deviations, resulting in minimal downtime.
- Enhanced network functionality for businesses through the setup and management of routers, switches, and servers.
- Employed advanced troubleshooting techniques on complex technical issues which led to decreased machine downtime.
- Improved software efficiency by analyzing user requirements and recommending solutions.
Paratrooper
United States Army
Fort Bragg, North Carolina
06.1998 - 03.2001
- Maintained proficiency in various weapons systems for enhanced combat readiness.
- Trained new paratroopers on best practices, fostering professional growth within the unit.
- Operated as part of an elite unit tasked with special operations, demonstrating commitment to excellence under pressure.
- Enhanced mission success by executing rigorous training and maintaining peak physical fitness.
Education
Associate of Science - Pre-Medicine
Lone Star College System
Kingwood, TX Jan 2007 - 05.2009
Certification - Microsoft Certified Systems Engineer
Southern Methodist University
Dallas, TX 09.2001 - 12.2002
Skills
Data/Process analysis
System Configuration
Software Installation
Technical Support
Advanced problem solving
Certification
MCSE
Timeline
Site Management/Systems Administrator
Square Space Storage
05.2023 - Current
Owner/Project Manager/Systems Administrator
Twisted T Transport LLC
08.2016 - 04.2023
Lead Engineer/Systems Administrator
Cordova Group LLC
02.2008 - 07.2016
Owner/Diagnostic Technician/System Administrator
Taylor Tech Solutions
09.2004 - 05.2009
CSE Server Suppport/Software Analyst
Dell Computers
12.2002 - 04.2005
Certification - Microsoft Certified Systems Engineer
Southern Methodist University
09.2001 - 12.2002
Paratrooper
United States Army
06.1998 - 03.2001
MCSE
MCSD
MCSA
Net+
A+
Associate of Science - Pre-Medicine
Lone Star College System
Jan 2007 - 05.2009
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