QPlus
Randall Matthews
Cedar Park,TX
Summary
- Self-motivated Subject Matter Expert/Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development with advanced technical knowledge and analysis of highly specialized applications. Solid background performing quality assurance testing, complex functional systems analysis, design, training, and implementation advice on complex problems.
Overview
10
10
years of professional experience
Work History
Food Runner
Dogwood Bar And Grill - Domain
05.2024 - Current
- Delivered correct food items to tables according to order documentation.
- Greeted customers and provided outstanding customer service.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Subject Matter Expert/Data Quality Assurance Analyst
Cognizant Technologies Solutions
06.2021 - 05.2024
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Improved data quality by implementing stringent validation processes and error-checking techniques.
- Performed root-cause analyses on recurring errors or issues, identifying opportunities for process improvements within the QA framework.
- Established key performance metrics to measure the effectiveness of data quality initiatives, driving continuous improvement within the organization.
Audio Enginer
Spitshine Studios
08.2017 - 12.2020
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Recorded speech and music in digital formats.
- Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.
Restaurant Manager
Firewok
12.2014 - 05.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Maximized quality assurance by completing frequent line checks.
Education
No Degree -
The University of Texas At San Antonio
San Antonio, TX05.2015
High School Diploma -
Leander High School
Leander, TX06.2010
Skills
- Strong analytical skills
- Strategic Thinking
- Creative solutions
- Training and mentoring
- Teamwork and Collaboration
- Data/Process Analysis
- Professionalism
- Problem-solving aptitude
- Quantitative skills
- Attention to Detail
Accomplishments
- Achieved highest employee ranking by completing quality assurance tests with accuracy and efficiency.
- Documented and resolved workflow discrepencies which led to high quarter earnings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft office
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Food Runner
Dogwood Bar And Grill - Domain
05.2024 - Current
Subject Matter Expert/Data Quality Assurance Analyst
Cognizant Technologies Solutions
06.2021 - 05.2024
Audio Enginer
Spitshine Studios
08.2017 - 12.2020
Restaurant Manager
Firewok
12.2014 - 05.2017
No Degree -
The University of Texas At San Antonio
High School Diploma -
Leander High School
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