Mitchell Vance Jr
Burlington,NJ
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
7
7
years of professional experience
Work History
Arbitrator II
Agreeya Solutions
07.2024 - 11.2024
- Executed tasks in partnership with Cox Automotive under contract terms.
- Conducted analysis to confirm customer claims adhere to Manheim's National guidelines.
- Developed guidelines specific to each account for effective arbitration.
- Managed intricate claims involving fraud, condition reports, and mechanical issues.
- Verified and ensured completeness of case documentation, including invoices and settlement agreements.
- Applied correct approval limits for financial case resolution.
- Utilized collected data to assess reliability when evaluating various claims.
- Facilitates and coordinates communication for conflict resolution through telephone, email, and in-person discussion.
CT Tech /Patient Transporter
Cone Health System
03.2021 - 01.2023
- Assisted patients with mobility, including helping them in and out of wheelchairs, beds, and transport vehicles.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Managed transport documentation, accurately logging each patient transport in hospital records.
- Maintained cleanliness of transport vehicles and equipment.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
Operations Manager
PRA Group
02.2018 - 07.2018
- Leads team in collecting charged-off accounts.
- Responsible for the overall direction, coordination, and evaluation of this unit
- Oversees the performance of 14 non-supervisory staff.
- Executed supervisory tasks in alignment with company regulations and legal requirements.
- Oversaw performance evaluations, recognition programs, and disciplinary actions.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Mortgage Sales Recruiter
CMG
09.2017 - 01.2018
- Facilitated mortgage solutions for diverse clients, including real estate professionals across various regions.
- Provided extensive product menu, competitive pricing and exceptional service to mortgage brokers and Select Partner lenders.
- Facilitated business growth in a dynamic marketplace with targeted financial solutions.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Tracked metrics and used data for strategic analysis of recruiting campaigns and shared data-centric updates with internal stakeholders.
Owner
Mitch's Soul Kitchen
01.2018 - 12.2024
- Oversaw budgeting and financial management.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Developed strategies to enhance food-presentation aspects of catering and retail environments.
Education
Bachelor of Science - Business Administration
North Carolina A&T State University
05-2006
Skills
- Claim analysis
- Regulatory compliance
- Dispute resolution
- Guideline development
- Team leadership
- Data analysis
- Customer service
- Financial assessment
Timeline
Arbitrator II
Agreeya Solutions
07.2024 - 11.2024
CT Tech /Patient Transporter
Cone Health System
03.2021 - 01.2023
Operations Manager
PRA Group
02.2018 - 07.2018
Owner
Mitch's Soul Kitchen
01.2018 - 12.2024
Mortgage Sales Recruiter
CMG
09.2017 - 01.2018
Bachelor of Science - Business Administration
North Carolina A&T State University