Mitchell Woodworth
Fort Liberty,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Information Technology Team Chief
US Army
02.2023 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Managed inventory of parts and components.
- Investigated and resolved production issues.
- Led production meetings to provide reports to management.
Senior Information Technology Specialist
US Army
06.2021 - 02.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Assisted with updating technical support best practices for use by team.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
Senior Logistics Management Specialist
US Army
11.2017 - 06.2021
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Managed inventory levels to verify availability of stock for customer orders.
- Prepared and presented reports to management on logistics performance.
Automated Logistical Specialist (92A)
US Army
10.2015 - 11.2017
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Supervised personnel in supply, services, materials management and logistical operations.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
Lumber Yard Worker
Big Sky Supply
05.2015 - 10.2015
- Restocked lumber and building materials to maintain adequate supply for customers.
- Assisted customers with loading lumber and other various building materials.
- Built loads and loaded trucks for outbound delivery.
- Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
- Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Demonstrated highest level of ethical conduct when dealing with customers, team members and management.
- Loaded lumber and building materials into storage facilities.
- Operated forklift, payloader and railcar mover with focus on precision and safety.
- Secured lifting attachments to materials and conveyed load to destination using hand-operated hoist.
- Leveraged forklift to unload incoming freight.
- Understood basic technology drawings, shipping documents and movement forms and routed and stocked incoming and outgoing products accurately.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
Automated Logistical Specialist (92A)
Montana National Guard
08.2013 - 10.2015
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Organized material distribution and transportation logistics in accordance with executive direction.
Bagger
Rosauers
02.2014 - 05.2015
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Answered customer inquiries and provided product guidance.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Communicated with cashiers and customers to learn about bagging needs.
- Returned unwanted merchandise and retrieved specially requested products.
- Stocked shelves and displays 3 days per week to maintain active inventory.
Education
Bachelor of Science - Information Technology
DeVry University
Downers Grove, IL11.2024
Skills
- Maintenance and Troubleshooting
- System Performance Monitoring
- Mobile Device Management
- Train Users
- Automation Management
- Set Up Applications
- Microsoft Excel
- Active Listening
- Complex Problem-Solving
- Network Administration
- Microsoft Office Suite
- System Administration
Certification
- Security+, CompTIA - 2021-2024
Timeline
Information Technology Team Chief
US Army
02.2023 - Current
Senior Information Technology Specialist
US Army
06.2021 - 02.2023
Senior Logistics Management Specialist
US Army
11.2017 - 06.2021
Automated Logistical Specialist (92A)
US Army
10.2015 - 11.2017
Lumber Yard Worker
Big Sky Supply
05.2015 - 10.2015
Bagger
Rosauers
02.2014 - 05.2015
Automated Logistical Specialist (92A)
Montana National Guard
08.2013 - 10.2015
Bachelor of Science - Information Technology
DeVry University
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