Mithil Shah
Schaumburg,IL
Summary
Motivated to work in a thriving collaborative healthcare setting where I can leverage my clinical expertise to empower patients, physicians, and staff with evidence-based guidance, improving patient outcomes and optimizing resource utilization
Overview
16
16
years of professional experience
Work History
Manager, Pharmacy & Retail Operations
Walgreens
07.2020 - Current
- Formulate and implement policies and procedures in compliance with each state’s rules and regulations and U.S Pharmacopeia Chapters 795 and 800
- Create and implement training courses (live and virtual) for ~8000 stores to ensure compliance with all applicable rules and regulations, standards, and company policies and procedures
- Designed and implemented job aids and forms to guarantee adherence to regulations and company policies, optimizing recordkeeping and minimizing compliance risks.
- Built and maintained strong relationships with clients and stakeholders through exceptional customer service and exceeding expectations across diverse audiences (patients, healthcare providers, and industry partners).
Clinical Staff Pharmacist
Walgreens Community Pharmacy (C&M)
06.2013 - 07.2020
- Provide clinical education pertaining to medications for HIV, hepatitis C, organ transplant, and mental health, including opioid treatment programs
- Continuously assess the patient's pharmacotherapy against past medical history and disease states to ensure it is safe, effective, and individualized and create care-plan to monitor patient compliance and any gaps in care
- Prepare compounds for pediatric, pain, hormone replacement, and veterinary needs. Train staff in non-sterile pharmaceutical compounding, USP standards, and company policies and procedures
- Collaborate with external healthcare teams to assess patient plan formularies and navigate prior authorization requirements, ensuring accurate and timely submission of documentation for optimal medication access
- Led comprehensive compliance initiative to ensure consistent adherence to URAC-required clinical P&Ps and SOPs by all staff, minimizing operational risks and exceeding accreditation standards
Retail Staff Pharmacist
Walgreens
12.2007 - 06.2013
- Assess and counsel patients on drug dosing, adherence, duplication, therapeutic interchanges, gaps in care, safety, and interactions as part of medication therapy management (MTM) services
- Provide recommended child, adult, and travel immunizations
- Handle daily operational duties and utilized key performance indicators to ensure workflow efficiency with excellent customer service experience
Education
Doctor of Pharmacy -
Midwestern University
Downers Grove, IL09.2007
Skills
- ACPE MTM certification
- Proficient in Excel, Word, and PowerPoint
- Regulatory Compliance
- Quality Assurance Standards
- Cross-Functional Team Work
License
IL, 051-292313
References
- Sarah Freedman, Director, Transformation & Integration, Walgreens, 224-279-3491
- Lisa Parks, Director, EHS & Environmental Sustainability, Walgreens, 224-565-5660
Languages
Gujarati
Native or Bilingual
Hindi
Professional Working
Timeline
Manager, Pharmacy & Retail Operations
Walgreens
07.2020 - Current
Clinical Staff Pharmacist
Walgreens Community Pharmacy (C&M)
06.2013 - 07.2020
Retail Staff Pharmacist
Walgreens
12.2007 - 06.2013
Doctor of Pharmacy -
Midwestern University
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