Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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GLAUDEMARLY MORLAN

Bellmore,NY

Summary

Results-oriented professional with experience in retail management, customer service, and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction, and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.

Overview

5
5
years of professional experience

Work History

Store Supervisor

TD Bank
12.2023 - 03.2024
  • Coordinated resources and created metrics to define, constantly measure, and articulate progress, surpassing quarterly goals by 120% by successfully offering customer merchant service products and referring to financial advisors/ wealth
  • Enhanced employee productivity with thorough training in banking regulations, products, and services.
  • Provided day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.

Teller Manager

TD Bank
01.2023 - 12.2023
  • Managed scheduling (vacation, holidays) and secured appropriate coverage at all times while ensuring staff members understood their roles and duties
  • Contributed to the process of setting daily objectives for the team; tracked, monitored and effectively addressed and/or rewarded performance in a timely manner
  • Pursued new retail and commercial account growth to enhance bank's market position

Branch Ambassador

Capital One Bank
09.2021 - 01.2023
  • Opened new personal and business accounts, processed and approved domestic and international wires
  • Increased debit card machine usage by 80% and self-service account opening by 78%.
  • Streamlined client onboarding process, resulting in improved client retention rates.

College Assistant

CUNY
11.2018 - 09.2021
  • Developed strong relationships with about 30 students as a mentor and advisor, helping them navigate their academic journey successfully
  • Planned and executed educational events and workshops, fostering a sense of community within the college
  • Monitored budget expenditures for departmental activities, ensuring responsible use of resources while maximizing program offerings for students

Operations Manager

Mikado Belmart
01.2020 - 01.2021
  • Led team in quarterly customer satisfaction score of over 95% while performing duties as required
  • Communicated all operating policies at department meetings.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Education

Master of Business Administration - Business Administration And Management

GEORGIA COLLEGE AND STATE UNIVERSITY
Milledgeville, GA
05.2022

Bachelor of Arts in Economics, Cum Laude -

QUEENS COLLEGE
Flushing, NY
05.2020

Urban Studies (Barcelona, Spain) -

Universitat Pompeu Fabra
Spain
01.2020

Skills

  • Microsoft Office
  • Excel
  • Clerical support duties (Data Entry)
  • Inventory Management
  • Staff Supervision
  • Multitasking and Organization
  • Employee Relations
  • Training and mentoring
  • Recruitment and hiring
  • Risk Management

Languages

French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Store Supervisor

TD Bank
12.2023 - 03.2024

Teller Manager

TD Bank
01.2023 - 12.2023

Branch Ambassador

Capital One Bank
09.2021 - 01.2023

Operations Manager

Mikado Belmart
01.2020 - 01.2021

College Assistant

CUNY
11.2018 - 09.2021

Master of Business Administration - Business Administration And Management

GEORGIA COLLEGE AND STATE UNIVERSITY

Bachelor of Arts in Economics, Cum Laude -

QUEENS COLLEGE

Urban Studies (Barcelona, Spain) -

Universitat Pompeu Fabra

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GLAUDEMARLY MORLAN