MITTAPALLI SINDHURA
Summary
Strategic and detail-oriented Project Manager and Operational Analyst with 10+ years of experience supporting financial and technology operations in the banking sector. Skilled in resource forecasting, vendor management, executive reporting, compliance coordination, and cross-functional project execution. Proven success in aligning technology initiatives with business objectives, optimizing infrastructure usage, and improving organizational metrics through expert use of MS Office, SharePoint, Jira, and ServiceNow. Recognized for delivering high-impact presentations, enhancing stakeholder communication, and ensuring governance adherence in globally distributed teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program / Project Manager
Citi Bank
Dallas
12.2023 - 12.2024
- Drove coordination among governance, business, and tech teams to enhance tooling alignment across LOBs.
- Standardized vendor management documentation and process templates for consistent accounts payable workflow.
- Produced project-level executive reports, status dashboards, and risk logs to improve communication with leadership.
- Managed compliance trackers for mandatory training and contractor governance, aiding internal audit processes.
- Facilitated PI Planning and Agile ceremonies to synchronize engineering and business modernization priorities.
- Monitored project KPIs and compiled delivery metrics for leadership presentations and quarterly reviews.
- Developed Excel-based financial dashboards tracking actuals versus forecasts, reducing variance by 15%.
- Spearheaded compliance automation using SharePoint workflows, decreasing manual tracking of onboarding by 40%.
Program/Project Manager, Incident Manager
Wells Fargo
01.2018 - 11.2021
- Established frameworks for project planning, resource allocation, and vendor tracking across workstreams.
- Tracked training completion and onboarding compliance to enhance resource readiness for reviews.
- Designed standardized contractor onboarding playbook, adopted by three business units to improve audit outcomes.
- Streamlined executive leadership communications through structured reporting and risk management.
- Supported governance team in gap analysis, policy alignment, and control testing for all server platforms.
- Oversaw asset lifecycle management, ensuring CMDB reconciliation post-patching and during outages.
- Created capability maps and transition workflows to facilitate effective ROM migrations.
- Led process improvement sessions to identify risks and optimize opportunities.
Senior Operational Analyst, Scrum Master, Asset Manager
Wells Fargo
05.2011 - 12.2017
- Implemented contract renewal tracker integrated with A/P systems, reducing missed payment cycles and manual follow-ups.
- Created data quality reconciliation process for CMDB records, eliminating 300+ orphaned assets across two audits.
- Collaborated with finance and risk teams to model contractor cost forecast deviations, aligning run-rate thresholds with capital plans.
- Acted as liaison among business stakeholders, engineering teams, and vendors to ensure compliance and project alignment.
- Developed roadmap visualizations and milestone tracking dashboards using Jira and Confluence for executive-level transparency.
- Conducted capability gap assessments, managing remediation plans to align legacy-to-modern transitions with enterprise architecture standards.
- Managed reporting workflows including stakeholder updates, risk logs, and change control documentation for ROM decommissioning.
- Ensured organizational compliance during system sunset activities, aligning with audit, asset management, and IT security policies.
Education
Master of Science - Engineering Management
University of Houston-Clear Lake
Houston, TXBachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
IndiaSkills
- Resource forecasting and financial planning
- Capability mapping
- Milestone tracking and Gantt charts
- Agile and waterfall methodologies
- Executive reporting
- Organizational metrics and compliance coordination
- Risk and issue management
- Business process reengineering
- BRD and SRS documentation
- Invoice tracking
- SOW Run-rate Forecasting
- Contract Lifecycle Oversight
- Vendor Performance Evaluation
- MS Excel
- Pivot Tables
- VLOOKUP
- Dashboards
- MS PowerPoint
- Executive Presentations
- SharePoint
- Workflow Management
- Document Management
- Jira
- Confluence
- ServiceNow
- Salesforce
- MS Project
- CMDB
- PAC2000
- ClearQuest
- Minitab
- SAP
- Kanban
- Trello
- Use cases
- UML
- Liaison
- Status Reporting
- RACI Matrices
- SOPs
- Training Materials
- Process Templates
- Internal Audits
- Audit Readiness
- Mandatory Training Tracking
- Governance Alignment
- Asset Lifecycle Management
- Attention to Detail
- Problem Solving
- Time Management
- Business Acumen
- Team Collaboration
- Stakeholder Engagement
Certification
- Project Management Professional (PMP), In Progress, 04/01/25
- Certified Scrum Master (PSM I), Scrum.org, 05/01/20
- ITIL Foundation Certificate in IT Service Management, 11/01/17
- PMI-ACP (Agile Certified Practitioner)
Volunteer Experience
Wells Fargo, Volunteer, 05/01/11, 11/30/21, SPARSH: Led a school meal distribution program, organizing resources and teaching initiatives that provided nutritious meals to 500+ underprivileged children, improving attendance rates by 15% and fostering better learning outcomes.
Awards
- Strength of Team Award, 08/01/19, Managed end-to-end patching and incident resolution, ensuring zero major outages.
- Best Practitioner Recognition, 06/01/18, Recognized for incident resolution and governance improvements, increasing compliance efficiency.
- Outstanding Performer Award, 05/01/17, Led patch management and compliance tracking, improving security posture across IT environments.
Timeline
Program / Project Manager
Citi Bank
12.2023 - 12.2024
Program/Project Manager, Incident Manager
Wells Fargo
01.2018 - 11.2021
Senior Operational Analyst, Scrum Master, Asset Manager
Wells Fargo
05.2011 - 12.2017
Master of Science - Engineering Management
University of Houston-Clear Lake
Bachelor of Technology - Information Technology
Jawaharlal Nehru Technological University
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